Program Assistant Agape

VOA Delaware Valley•Somerville, NJ

About The Position

The Program Assistant supports facility security and daily operations, maintains accountability for the client population, and supervises and supports clients through their routines and assigned chores. The role includes orienting new clients, monitoring curfews and furloughs, responding to and logging phone calls, and completing required paperwork and documentation. The position also supports client services and case management, including coordinating meals, monitoring and documenting medications, scheduling medical appointments, transporting or escorting clients as directed, and conducting life-skills workshops as assigned. The Program Assistant maintains facility records and census information, oversees volunteers and community service activities, monitors visitors, and documents client and facility matters. The role involves regular facility rounds, head counts, safety checks, fire drills, inspections and searches in accordance with operational policies and procedures. The Program Assistant maintains confidentiality, interacts respectfully with clients, staff, and community members, and participates in staff meetings, supervisory conferences, and training.

Responsibilities

Maintain ongoing facility security, account for the client population, and supervise and support clients in their daily routines and chore assignments.
Complete hourly facility rounds, document facility conditions, conduct head counts, and review and verify the facility census at the beginning and end of each tour of duty.
Relay census information to the funding source by mandated times each day.
Monitor client sign-in and sign-out procedures, curfews, and furloughs; initiate emergency follow-up procedures when clients are late returning or absent without authorization.
Orient new clients, including reviewing facility rules and regulations, completing a general intake, and reviewing fire safety and emergency procedures.
Prepare rooms and provide hygiene products, sheets, blankets, pillows, and other listed supplies to incoming residents.
Oversee and monitor volunteers and community service activities; conduct life-skills workshops as assigned.
Coordinate meal distribution and work with the supervisor to address meal-related problems.
Monitor client medications and document them in the Medication Log.
Schedule and document medical appointments as needed, enter appointments in the appropriate log, and notify clients of appointment dates and times.
Ensure and document completion of assigned client chores and ensure cleaning supplies are available.
Conduct facility inspections and contraband searches, as well as random searches of clients or their personal property, in compliance with operational policies and procedures.
Ensure visitors sign in and out of the Visitor's Log and record the purpose of each visit.
Answer and log phone calls, respond to inquiries appropriately, and comply with operational policies and procedures.
Conduct assigned monthly fire drills and complete the required documentation; perform regular fire and safety checks, monitor safety and emergency equipment, and generate maintenance work orders for facility repairs.
Make complete, dated, timed, and signed entries in the daily log concerning clients, building conditions, and other significant information.
Conduct an inventory of client personal property when a client terminates from the program.
Transport or escort clients as directed.
Document client disciplinary or special incidents and submit appropriate forms to the supervisor.
File paperwork as directed and provide support to the case-management function.
Fulfill training agreements entered into for core curriculum programs.
Interact respectfully and courteously with clients, staff, and community members, and maintain client and staff confidentiality.
Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions.
Complete other assigned duties.