Program Assistant - Canada Summer Jobs

Veterans Health Administration•Toronto, ON

7d•Hybrid

About The Position

VHA Home HealthCare (VHA) is seeking a Program Assistant to provide program support, coordination, and scheduling during staff absences or high-volume situations. This role involves performing all intake functions, including receiving, assessing, and processing service requests, providing information about services and referrals, and participating in outreach activities. All activities must be conducted within VHA's policies, procedures, and standards. VHA is one of the largest not-for-profit home care providers in Ontario, with a team of nearly 3,000 professionals dedicated to providing high-quality, client-centered care in various community settings. The organization emphasizes an inclusive culture and offers flexibility and freedom to its team members.

Requirements

Between 15 and 30 years of age at the start of employment
Canadian citizen or permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act (foreign students are not eligible)
Legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations
Valid Social Insurance Number at the start of employment
Possess or in a social Service Worker diploma/program or a degree in Social Work
Knowledge of community health care administration is an asset
Knowledge of the community health and mental health sectors, as well as experience working with marginalized and diverse populations, is an asset
Strong organizational and administrative skills
Proven ability to coordinate multiple priorities and meet deadlines
Able to work independently and collaboratively within a team environment
Skilled in managing a high volume of intake calls and service inquiries using a solution-focused approach
Proficient in Microsoft Office, excel, and general computer literacy
Excellent verbal, written, and interpersonal communication skills
Committed to ongoing professional development and continuous learning

Responsibilities

Provide program support, coordination and scheduling to the portfolio during staff absences or high-volume situations.
Perform all intake functions: receive, assess and process all requests for service from potential clients and referral sources.
Provide information regarding the criteria for service, the range of services offered and referrals to other community services.
Provide and participate in outreach activities.
Participate in VHA services and quality initiatives.
Conduct intake assessments to determine program eligibility, including gathering client information, identifying presenting needs, assessing risks and safety concerns, completing required documentation, and explaining program expectations and available supports.
Provide ongoing client support, including follow-up check-ins, coordination of services, and referrals to internal and external resources as needed.
Monitor and track client data for evaluation and reporting purposes, ensuring accuracy and timely entry into the database.
Attend and actively participate in weekly case review meetings, offering updates, insights, and recommendations for client care plans.
Conduct program outreach and promotion to community agencies, partners, and potential clients to increase awareness and engagement.
Participate in service education/training sessions to maintain current knowledge, enhance skills, and support best practices.
Maintain clear, timely, and professional documentation in accordance with program standards and organizational policies.
Collaborate with interdisciplinary team members to support integrated service delivery and address client needs holistically.