Program Assistant Manager

Penn-Mar Human Services • Freeland, MD

2d • Onsite

About The Position

The Program Assistant Manager is responsible for directly supervising "Sub" (PRN) direct support team members, completing 6-month and annual performance reviews, overseeing the training and certification process for direct reports, monitoring, reviewing, and approving direct reports' timesheets and PTO requests, ensuring completion of daily service notes, daily attendance, and other required documentation, and providing regular feedback and retraining when necessary. This role also involves financial oversight, including completing rep-payee paperwork, coordinating tax filing, monitoring resource limits, establishing ABLE/Pooled Asset Trusts, coordinating completion of SSA/SSI/SSDI benefit paperwork, approving payment of bills, monitoring financial documents for accuracy and spending integrity, and submitting and coding credit card receipts. Additionally, the Program Assistant Manager is responsible for incident management, including following all incident reporting requirements, obtaining Certified Investigator Training/Certification, ensuring investigations are completed within the required timeframe, and participating in and coordinating follow-up procedures after admin reviews. The role also includes ensuring compliance by verifying team members are trained on individuals' PCPs/ISPs, guaranteeing all plans and protocols are accurate and revised as necessary, ensuring all mandatory trainings and certifications are completed, completing monthly site assessments and implementing correction plans, and actively participating in licensing reviews.

Requirements

• associate's degree + 4 years of relevant experience supporting individuals with IDD; OR bachelor's degree + 2 years of experience; OR master's degree + 1 year of experience
• 2 years of supervisory experience (supervising two or more team members)
• valid U.S. driver's license with at least 2 years of driving experience (NOTE time spent driving on a learner's permit/provisional license does NOT count toward this 2-year requirement)
• must be willing and able to undergo pre-employment and random drug screening
• must be authorized to work in the U.S.
• must be at least 18 years old

Nice To Haves

• Obtain Certified Investigator Training/Certification

Responsibilities

• Directly supervising "Sub" (PRN) direct support team members
• Complete 6-month and annual performance reviews
• Oversee training and certification process for direct reports
• Monitor, review, and approve direct reports' timesheets and PTO requests
• Ensure completion of daily service notes, daily attendance, and other required documentation
• Provide regular feedback and retraining when necessary
• Complete rep-payee paperwork when applicable, coordinate tax filing, monitor resource limits, establish ABLE/Pooled Asset Trusts as needed
• Coordinate completion of SSA/SSI/SSDI benefit paperwork
• Approve payment of bills (medical, room and board, subscriptions, etc.)
• Monitor all financial documents for people supported to ensure accuracy and spending integrity
• Submit credit card receipts and code appropriately
• Approve credit card receipts of program purchases submitted by Residential Supervisor
• Follow all incident reporting based on state requirements, by the required timeframe, and within the appropriate system
• Obtain Certified Investigator Training/Certification
• Ensure all incidents that require investigation are started and finished within the required timeframe
• Participate in, and coordinate follow up procedures after, admin reviews
• Ensure team members are trained and up to date on individuals' PCPs/ISPs
• Guarantee all plans and protocols pertaining to an individual's support needs are accurate and revised annually and/or as necessary
• Ensure that yourself and your direct reports complete all mandatory trainings and certifications within required timeframes
• Complete monthly site assessments; implement and ensure completion of correction plans when necessary
• Actively participate in licensing reviews

Benefits

• Starting annual salary of $48,800
• 17 days of accrued PTO your first year + holiday pay (increasing to 19 days beginning in your second year)
• Full benefits package: medical, dental, vision, short- and long-term disability
• 403b retirement plan
• Employee referral bonus program
• Extensive paid training, as well as continual opportunities for job-related education and career advancement (including our career ladders program)
• Tuition reimbursement
• Supportive leadership team who wants to help YOU succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree