Assistant Program Manager

East House Corporation • Rochester, NY

4d • Hybrid

About The Position

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery. The Assistant Program Manager provides direct supervision to residential staff in collaboration with the Program Manager. This position assists with all aspects of site operations, including monitoring staff compliance, documentation, ensuring adherence to agency policy and procedures, and promoting an environment that supports client goals and recovery. In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.

Requirements

• Associate’s degree in a human services–related field and two (2) years of related experience OR Equivalent experience in lieu of education may be considered
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• OASAS licensed programs: Advanced Counselor CASAC or other QHP as defined by OASAS Operating Regulations required.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Provide day-to-day supervision, support, and scheduling for Residential Advisors and Peer Support Specialists.
• Monitor daily documentation and shift notes for accuracy and completeness.
• Conduct regular supervision and team meetings.
• Participate in hiring and onboarding of new staff.
• Support and ensure compliance with individual service plans.
• Monitor the physical site, including cleanliness, safety, and necessary maintenance.
• Participate in incident review, response, and follow-up.
• Facilitate group activities that support recovery and independent living.
• Assist clients with activities of daily living as needed.
• Maintain collaborative relationships with internal and external stakeholders.
• Ensures compliance with policies, federal and state regulations.
• Collaborates with the Office of Ethics, Compliance & Quality on identifying and correcting non-compliance.

Benefits

• Reasonable accommodations are provided to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree