Program Assistant IV

JBW Federal•Baltimore, MD

10d•$43 - $45

About The Position

The Program Assistant IV will primarily support Freedom of Information Act (FOIA) and Privacy Act (PA) case processing. The employee may also support other records and information management-related duties as assigned. The role contributes to and learns about records management process improvements, including the transition from paper to electronic records and the promotion of best practices for records retention and access. Applicants will be evaluated on their experience coordinating complex processes, collaborating across teams and organizational boundaries, applying information management and public records practices, producing high-quality written materials, using technology to manage processes and evaluate analytics, and analyzing and communicating information to support Department objectives. Previous experience with or knowledge of FOIA and PA, including FOIAXpress, is preferred.

Requirements

Experience participating in complex coordination processes.
Experience working collaboratively in teams and across organizational boundaries.
Knowledge of information management and public records practices.
Ability to produce high-quality written materials.
Experience using technology to manage processes and evaluate analytics.
Ability to analyze and communicate information to support Department objectives.

Nice To Haves

Previous experience with or knowledge of FOIA and the Privacy Act, including FOIAXpress.

Responsibilities

Review FOIA and Privacy Act requests.
Coordinate within the Department to obtain referral case IDs.
Request responsive records from relevant offices.
Propose redactions in line with FOIA and Privacy Act exemptions.
Update systems with case processing details.
Contribute to and learn about records management process improvements, including transitioning from paper to electronic records.
Promote best practices for records retention and access.
Support other records and information management-related duties as assigned.