Program Assistant I Urgent Care Position Control Number PA1-22-360-03

U M FDSP Associates PA • Baltimore, MD

3d

About The Position

The Program Assistant provides multi-task clerical support for dental clinic operations. The position schedules and confirms appointments and works directly with patients, residents, pre-doctoral students, faculty, and staff. The position's hours are 6:30 AM to 3:30 PM. Normal operations are Monday through Friday.

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry that provides patient-care-focused staffing for clinic operations, supporting faculty and students in providing care to the general public. Duties may vary based on departmental needs, and the incumbent may perform other related duties as assigned. The employer may amend the job description as necessary; it does not create an employment contract.

Requirements

• High school diploma or GED.
• One to three years of related experience; related education may substitute for experience on a year-for-year basis.
• Knowledge of standard office procedures.
• Ability to operate computers and office machines, including fax machines, calculators, and telephones, and to greet visitors.
• Skill in filing documents alphabetically and numerically and operating manual and automated office equipment.
• Ability to pay close attention to detail when performing routine clerical tasks.
• Ability to follow oral and written instructions.
• Ability to maintain effective work relationships.

Responsibilities

• Provide front-desk telephone coverage, take and distribute messages, and answer callers’ questions.
• Provide customer service to arriving patients and notify faculty, students, and staff of patient arrivals.
• Schedule appointments to accommodate patients, resolve scheduling conflicts, and arrange emergency appointments.
• Confirm appointments with patients for the next business day.
• Verify patient contact information and confirm insurance or medical assistance coverage remains in force.
• Obtain insurance pre-authorization of coverage.
• Inform patients of current charges and previous balances before services are rendered.
• Request payment for procedures in accordance with University of Maryland Dental School policies and procedures.
• Respond to inquiries about patient accounts.
• Request payment on delinquent accounts and assist the Patient Account Specialist with correcting errors when necessary.
• Handle daily payment transactions, receive checks, process credit card transactions, issue receipts, and validate parking.
• Process and reconcile daily receipts with the AxiUM daily ledger and deposit receipts in the night deposit box.

Benefits

• Paid vacation, sick leave, and personal days.
• 17 paid federal holidays, including Thanksgiving Day and the following Friday, and a winter break from Christmas Day through New Year’s Day.
• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance options.
• Life insurance options.
• 401(k) with an employer match of up to 6%.
• Work-life balance and employee well-being support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED