Program and Operations Supervisor

City of Richmond•1209 Admiral Street, VA

7d•Onsite

About The Position

The City of Richmond, Department of Parks, Recreation, and Community Facilities is seeking a qualified Program and Operations Supervisor to support the day-to-day operations, specifically within the Park Operations & Cemeteries Division. The role focuses on advancing community engagement, coordinating volunteer initiatives, and strengthening partnerships with corporate groups, Friends-of-Parks organizations, civic associations, and other community stakeholders working to enhance and steward Richmond’s parks and cemetery spaces. This position will be responsible for coordinating a community engagement advisory committee which will include support agencies that make up the City of Richmond’s Operations Portfolio, including the Department of Public Utilities and Department of Public Works, Friends group leaders, non-profits, and civic associations that offer support and resources which enhance PRCF’s ability to improve Richmond’s green spaces and help build communities that thrive. The position will work with PRCF leadership to develop annual volunteer recognition program to recognize and honor the contributions of individuals and groups who support the City’s public green spaces. This position will support the administrative functions and objectives of PRCF and assist with ensuring overall work performance and customer service goals align with the established standards. This position will be responsible for building and maintaining a healthy working relationship with diverse stakeholder groups, other City of Richmond Departments, and non-profit leaders who support the maintenance and stewardship efforts of the Operations & Maintenance Division of PRCF.

Requirements

Bachelor's degree in business or public administration, or field related to assignment
Four years of journey-level professional experience in area related to assignment
A certification as a Property Maintenance Inspector or a Property Maintenance Code Official through the Virginia Department of Housing and Community Development is required for certain Planning and Development Review positions.
Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.
Knowledge of accounting, budgeting, accounts payable/receivable
Knowledge of computer programs such as Microsoft Office Suite
Knowledge of cultural development
Knowledge of data analysis
Knowledge of data management
Knowledge of electronic databases and related software applications (such as RAPIDS financial system, EIS eXpress reporting/ GL Connect)
Knowledge of Federal regulations pertaining to assigned area
Knowledge of General knowledge of the laws and legal procedures related to focus area
Knowledge of Implementation of Evidence Based Programs
Knowledge of Permit and plan review, processes, and procedures
Knowledge of Project management
Knowledge of Rule Based Applications
Knowledge of Surveillance services, including GPS
Knowledge of Virginia Juvenile Community Crime Control Act
Skills in Communicating and coordinating with various internal and external departments
Skills in Creating and implementing policies and procedures
Skills in Gathering and interpreting data routinely
Skills in Interpreting and applying federal regulations for programs
Skills in Managing contracts, projects, data, reports, etc.
Skills in Overseeing daily accounting and procurement functions
Skills in Overseeing the financial and operational aspects of programs of focus
Skills in Supervising including conducting performance evaluations, mentoring, etc.
Skills in Understanding a program's intent and application
Skills in Writing standard operating procedures
Skills in Oral and written communication
Abilities to Pay attention to detail
Abilities to Organize
Abilities to Set timetables, achieve milestones, track progress, and take corrective actions

Nice To Haves

A Master's degree in business, public administration, or field directly related to assignment may be preferred

Responsibilities

Coordinating, managing, and documenting PRCF volunteer and community events that support parks and cemeteries
Regular reporting of key performance indicators that demonstrate the impact of volunteer projects and the success of PRCF’s community engagement initiatives
Capturing and maintaining volunteer and community engagement data
Acting as liaison and first point of contact for PRCF with Friends of parks groups, volunteers, and other civic agencies
Contributing to the development and implementation of necessary community and volunteer engagement policies and procedures across the division, and ensuring adherence to acceptable industry standards
Identifying, determining, and planning for training and workshops related to volunteer and community engagement, as necessary
Assisting with program budget management and preparation
Providing updates on industry’s best practices, challenges, or changes in strategies or priorities related to community engagement
Identifying grant opportunities and applying for funding to enhance program impact
Supervising assigned staff and coordinating work assignments
Conducting staff performance evaluations