Program and Operations Supervisor

City of Richmond•Richmond, VA

4d•Onsite

About The Position

The Department of Public Utilities is seeking a qualified candidate to fill the position of Program and Operation Supervisor. This class supervises multiple Gas and Water Field Supervisors within the Water Utility Division of the Department of Public Utilities. The incumbent will have direct responsibility for and engagement with field crews. The Program and Operations Supervisor oversees daily operations in a 24/7 work environment, ensuring seamless functionality around the clock. Reporting directly to senior management. Additionally, the incumbents supervise technical and management staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

Requirements

Bachelor's degree in business or public administration, or field related to assignment
Four years of journey-level professional experience in area related to assignment
Managing operations in a unionized work environment
The ability to obtain a Operator's Qualification (OQ) within 12 months
Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire
Written and verbal communication
Use of hand tools and heavy equipment
Use of gas detection equipment (combustible gas indicator)
Use of standard office equipment and machines
Customer Service
Interpersonal skills
Problem solving
Critical thinking
Time management
Conflict resolution
Relationship management
Identify hazardous situations
Problem solving
Follow standard operating procedures
Multi-tasking
Delegate tasks to teams
Train others
Teambuilding strategies
Ensure subordinates and their crews follow safety regulations and procedures

Nice To Haves

Gas/Water pipeline maintenance and repair (e.g. placing a sleeve to stop a leak, hot tapping)
Gas/Water meter maintenance and repair
Electronic meter reading technology (e.g. FC300 Field Collection System)
Smart water system or advanced metering infrastructure
Pipe fitting and plumbing
GIS maps
DOT CFR 49 Section 192 (Operator Qualifications)
Standard Operating Procedures and Abnormal Operating Conditions
State of Virginia Plumbing Code
AWWA regulations pertaining to Lead Water Lines
American Gas Association best practices
Human Resources practices (e.g. hiring and terminating employees)

Responsibilities

Establish and maintain relationships that enhance the operations of the Customer Service Division and DPU as a whole
Enhance the meter reading efficiency and manage long-term meter accuracy
Improve customer service processes that promote timely and accurate billing procedures through effective monitoring and maintenance
Serve as an advocate for smart water systems or advanced metering infrastructure technologies such as AMI and remote disconnect
Lead and manage change that fosters growth and creates supportive structures for front line staff members
Use data to develop dashboards and drive decision making ideas and strategies
Collaborate with frontline supervisors to ensure resources and trainings are available that enhance customer satisfaction levels
Provide guidance on established policies and procedures at the city level and department level as needed
Establish and communicate expectations relative to performance, safety and overall delivery of service
Assist supervisors with field work and management oversight when needed: responding to field emergencies such as pipeline leaks and fires; responding to and resolving customer complaints; inspecting field operations for safety procedure adherence and work quality; investigating accidents and injuries; monitoring employee workload; approving overtime; providing training for technicians and supervisors; conducting and attending meetings; approving invoices and requisitions for supplies; and planning work schedules
Serve as backup to senior management, when needed