Program Analyst

Veterans Health Administration • Smyrna, GA

9h • Onsite

About The Position

The Program Analyst serves as the VISN Enrollment Specialist (VES), overseeing activities related to the VISN’s enrollment and eligibility program. The incumbent works with the VISN Business Implementation Manager (BIM) and Enrollment POC(s), sharing responsibility for planning, programming, and general administration of the program. The position is within the VHA Member Services, Health Eligibility Center, in the Enrollment Standardization Office. The GS-12 level represents full performance; work at GS-11 is more limited in scope and performed with less independence, with promotion potential to GS-12 subject to satisfactory performance, regulatory and qualification requirements, availability of higher-level work, and supervisor discretion.

The role provides oversight, reporting, guidance, and monitoring for enrollment and eligibility programs at VA Medical Centers and clinics in the assigned VISN. It analyzes program performance data and communicates measures and effectiveness to VISN leadership. The incumbent serves as a liaison between assigned facilities and the Health Eligibility Center, coordinates support and training, conducts site visits for facilities with lagging programs, and provides subject-matter expertise and technical guidance to enrollment staff.

The position is full-time, 40 hours per week, Monday through Friday, with an eight-hour shift between 8:00 a.m. and 4:30 p.m. Remote work is not authorized. Telework may be authorized, with eligibility discussed during the interview. Virtual work may be authorized only for current VA employees already subject to the return-to-in-person-work mandate, and must be performed at VA-owned or leased space. Selectees are generally required to report in person unless they have an approved exemption. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• U.S. citizenship is required.
• Meet applicable time-in-grade requirements for the grade sought: 52 weeks at GS-09 for GS-11, or 52 weeks at GS-11 for GS-12, when applicable.
• For GS-11, qualify through specialized experience monitoring use of the VHA Enrollment System for new enrollments, recommending focused training or communications based on data analysis, and maintaining working knowledge of multiple computer systems and business applications; alternatively, qualify through a related Ph.D. or three full years of progressively higher-level related graduate education, or an acceptable combination of education and experience.
• For GS-12, have specialized experience evaluating enrollment standardization across VA Medical Centers; leading and organizing meetings and conference calls; serving as the enrollment and eligibility subject-matter expert and technical liaison between a VA Medical Center and the Health Eligibility Center; and preparing presentations, papers, and reports for varied audiences.
• Submit transcripts if using education to qualify; only education from appropriately accredited institutions is creditable, and foreign education requires a Certificate of Foreign Equivalency.
• Complete all required application steps, including the online assessment.
• Male applicants born after December 31, 1959, must be registered with Selective Service.
• Satisfactorily complete the required background/security investigation and online onboarding process.
• Provide acceptable identification for pre-employment requirements; beginning May 7, 2025, non-REAL-ID-compliant driver's licenses or state identification cards cannot be used as acceptable identification.
• Participate in the seasonal influenza vaccination program as a condition of employment for VA Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

• Provide oversight reports, guidance, and monitoring for VISN eligibility and enrollment programs at VA Medical Centers and clinics in the assigned VISN.
• Advise on, compile, analyze, and synthesize VISN enrollment program performance data to identify strengths, weaknesses, and opportunities for improvement.
• Report performance measures and program effectiveness to the VISN Business Implementation Manager and Deputy Network Director.
• Serve as the VISN liaison between assigned VA Medical Centers and the Health Eligibility Center, providing guidance and oversight and coordinating facility support, coaching, and training requirements.
• Coordinate and conduct site visits for facility-level enrollment programs that are lagging.
• Serve as the VISN subject-matter expert, including providing training, on Veteran eligibility and enrollment.
• Provide technical guidance to VA Medical Center enrollment staff.
• At the GS-12 level, evaluate enrollment standardization across VA Medical Centers; lead and organize internal and external meetings and conference calls; and prepare presentations, papers, and reports for varied internal and external audiences.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefit eligibility depends on position type, and applicants are directed to contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree