Program Analyst

Internal Revenue Service • Fresno, CA

9d

About The Position

The Program Analyst works in Taxpayer Services (TS), Non Service Center Business Technology Operations, Program Evaluation & Improvement. At the full working level, the position leads and coordinates analytical studies and projects across multiple functional areas and organizational components. It advises leadership on high-visibility program issues, making recommendations that inform strategic planning, resource allocation, and program direction. The role analyzes the effectiveness of Taxpayer Services programs, policies, and operational practices, and evaluates the development, interpretation, and implementation of related policies, procedures, and strategies. It develops recommendations for new or revised policies, procedures, and operational guidance to improve efficiency, strengthen program performance, and support consistent application of Taxpayer Services policies and procedures.

Requirements

• One year of specialized experience equivalent to the GS-12 level in the federal service, including analyzing and evaluating methods and techniques for resolving defined problems or issues within functional programs, operations, and processes.
• Experience using project management tools and techniques to plan, schedule, and conduct multiple projects and studies simultaneously.
• Experience applying relevant program laws, regulations, policies, and precedents to develop or modify guidelines, analyze the impact of changes, and make recommendations.
• Experience defining new program operations while considering internal and external dynamics between business units and the overall organization.
• Experience developing guidelines and standard operating procedures related to the function, coordinating updates to the Internal Revenue Manual when appropriate.
• Oral and written communication experience presenting findings, delivering briefings, guiding others toward accepting findings and recommendations, and negotiating solutions to disputed recommendations.
• Meet applicable time-in-grade requirements; for positions above GS-05, one year (52 weeks) at the next lower grade level is required.
• Current civilian employees must meet the stated time-after-competitive-appointment requirement of at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment.
• Obtain and use a Government-issued charge card for business-related travel.
• Complete any required probationary period.

Responsibilities

• Lead and coordinate analytical studies and projects involving multiple functional areas and organizational components.
• Advise leadership on high-visibility program issues and provide recommendations affecting strategic planning, resource allocation, and program direction.
• Analyze and evaluate the effectiveness of Taxpayer Services programs, policies, and operational practices.
• Analyze and evaluate the development, interpretation, and implementation of Taxpayer Services policies, procedures, and program strategies.
• Develop recommendations for new or revised policies, procedures, and operational guidance to improve efficiency, program performance, and consistency.

Benefits

• Alternative work schedule and staggered work hours may be available.
• The posting refers applicants to IRS employee benefits information but does not specify particular benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed