Program Analyst - Training Consultant

Trilogy Federal•Arlington, VA

7d•$99,000 - $110,000

About The Position

Trilogy Federal seeks an Informatics Program Analyst to support a federal healthcare customer as an embedded member of a Tier 1 SME team. The role applies program and operational analysis to VHA healthcare informatics and Oracle Health/Federal EHR workflows, tracking user-support trends, adoption challenges, and training needs. The analyst coordinates site-specific support and refresher-training activities, advises on end-user resources, and uses qualitative and quantitative information to recommend workflow, program, and adoption improvements in partnership with SMEs, training stakeholders, and local sites.

Requirements

Bachelor’s degree in Health Informatics, Healthcare/Business Administration, Data Analytics, Information Systems, or a related field.
At least 5 years of relevant program, business, operations, or healthcare informatics analysis experience.
Relevant clinical informatics experience in a Veterans Administration healthcare setting.
Experience evaluating operations or programs using qualitative and quantitative methods, analyzing data, and developing metrics, reports, and decision-support materials.
Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
Ability to meet Federal/VA security, privacy, and information-security requirements, obtain a Public Trust clearance, and travel as needed.

Nice To Haves

Experience with Oracle Health/Cerner Millennium, FEHR, VA VistA/CPRS, and VHA EHR modernization or Post Go-Live activities.
Experience delivering or coordinating EHR workflow training, refresher sessions, workshops, office hours, coaching, and site-specific end-user support.
Skill identifying learning needs, proficiency gaps, recurring user issues, and adoption barriers; recommending and assessing support interventions.
Experience preparing or updating job aids, FAQs, training content, knowledge articles, and end-user communications with SMEs.
Experience working with Tier 1 SME teams, training stakeholders, distributed sites, and change-management initiatives.
Familiarity with dashboards, performance measurement, learning platforms, and SAFe/Agile teams.

Responsibilities

Analyze healthcare informatics operations, EHR workflows, user feedback, and recurring support or training gaps to identify improvements.
Embed with Tier 1 SMEs and coordinate site-specific user-support and refresher-training requests with local contacts and training stakeholders.
Collect, validate, and analyze qualitative and quantitative support, adoption, and program data; develop concise metrics, reports, and status updates.
Identify recurring user issues and recommend appropriate training, coaching, job aids, communications, or workflow improvements.
Advise SMEs and training owners on revisions to FAQs, job aids, training materials, and user guidance following system or policy changes.
Support EHR Go-Live and Post Go-Live activities through issue tracking, program coordination, adoption monitoring, and process analysis.
Track activities, milestones, risks, and outcomes; evaluate whether support interventions address gaps and communicate recommendations to stakeholders.