Program Analyst (Bilingual-Spanish)

Internal Revenue Service • Fresno, CA

12h

About The Position

The Program Analyst serves in the Taxpayer Services division, within CARE—Customer Assistance, Relationship and Education, in Linguistic Policy, Tools and Services. At the full working level, the analyst develops and interprets guidance on program planning, execution, and evaluation, and may lead or serve as a team analyst or advisor overseeing team members, project leaders, and project support personnel. The role prepares directives, issuances, memoranda, policy statements, legislative proposals, written guidelines, and recommendations to introduce initiatives and support effective operations consistent with policies and objectives. It also develops long-range program plans, goals, objectives, and milestones; addresses issues affecting program goals; and researches new or improved business and management practices for operating programs.

The position requires English and Spanish proficiency, including the ability to speak, read, and write in both languages. Candidates may be tested during hiring. Qualifications vary by grade level (GS-09 through GS-13) and may be met through specialized experience, qualifying education, or a combination of education and experience, as described in the announcement. Federal experience is not required. Other employment conditions include a probationary period where applicable and obtaining and using a government-issued charge card for business-related travel. Alternative work schedules and staggered work hours may be available.

Requirements

• Demonstrated proficiency in speaking, reading, and writing in both English and Spanish; proficiency may be tested during the hiring process.
• For GS-09, one year of specialized experience equivalent to GS-07, or qualifying graduate education, a qualifying law degree, or a combination of education and experience. Specialized experience includes program analyses and evaluations, improving methods and organizational efficiency, establishing operating methods and procedures, providing analytical guidance, and applying English and Spanish language skills and specialized tax and business terminology.
• For GS-11, one year of specialized experience equivalent to GS-09, or a qualifying doctoral degree, three years of graduate education toward a Ph.D., a qualifying LL.M., or a combination of education and experience. Specialized experience includes evaluating a phase of a broader project, gathering and analyzing facts, preparing draft reports and guidelines, recommending process improvements, conducting operational reviews and program evaluations, and applying English and Spanish language skills and specialized tax and business terminology.
• For GS-12, one year of specialized experience equivalent to GS-11, including using analytical and evaluative methods; applying program and project management to complex projects; communicating findings through briefings and written materials; applying budgeting methods; and using English and Spanish language skills and specialized tax and business terminology.
• For GS-13, one year of specialized experience equivalent to GS-12, including qualitative and quantitative analytical methods; management and organizational principles; program and project management, team coordination, budgeting, and resource analysis for complex projects; and communication and negotiation of findings and recommendations. English and Spanish language skills and specialized tax and business terminology are also required.
• Current civilian employees must meet the 90-day Time After Competitive Appointment requirement by the applicable announcement date, when applicable.
• Applicants for positions above GS-05 must meet applicable time-in-grade requirements, including 52 weeks at the next lower grade level.
• Foreign education used to meet requirements must be shown to be equivalent to U.S. education; providing evidence is the applicant's responsibility.
• Obtain and use a government-issued charge card for business-related travel.
• Complete a probationary period when required.

Responsibilities

• Develop and interpret guidance on program planning, execution, and evaluation.
• Lead or serve as a team analyst or advisor overseeing team members, project leaders, and project support personnel.
• Prepare directives, issuances, memoranda, policy statements, legislative proposals, written guidelines, and recommendations for new initiatives and effective operations.
• Develop long-range program plans, goals, objectives, and milestones.
• Identify and develop ways to resolve issues that affect principal program goals and objectives.
• Research new or improved business and management practices for application to operating programs.
• Depending on grade level, prepare program analyses and evaluations; gather and analyze information; develop alternatives and recommendations; conduct operational reviews and program evaluations; plan and manage complex projects; and present findings, briefings, reports, and recommendations.

Benefits

• Federal employee benefits package for employees and their families; eligibility depends on position type and other applicable conditions.
• Alternative work schedule and staggered work hours may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level