Program Analyst

Veterans Health Administration • Lakewood, CO

2d

About The Position

Serves as a personal and confidential program specialist to the oversight supervisory program manager and director. Leads and manages oversight monitoring, planning, coordination, and strategic execution involving the Contracts Management and Performance oversight and quality program. Provides expert knowledge, oversight, and advice regarding directorate and program performance, supporting senior officials’ decision-making through business operations, procedures, performance quality reviews, and oversight processes. The position supports performance enhancement and refinement of contractual management and the community care program. The work schedule is 8:00 a.m. to 4:30 p.m. Ad hoc telework may be authorized, and virtual work may be available to current VA employees who already meet the stated conditions. Return-to-office mandates are in effect, and selectees must report in person unless an exception or exemption is approved. Relocation, recruitment, and permanent change-of-station incentives are not authorized; a Critical Skills Incentive is not approved.

Requirements

• U.S. citizenship.
• One year of specialized experience equivalent to at least GS-11 in the normal line of progression, including applying quantitative and qualitative analysis techniques to program objectives; using evaluative methods to identify issues and root causes and suggest corrective actions; supporting healthcare delivery project activities; conducting program evaluation; or supporting performance metrics through data compilation, validation, and reporting.
• Current federal employees and certain former federal employees must meet the GS-12 time-in-grade requirement of 52 weeks at GS-11 and provide supporting SF-50 documentation.
• Complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Undergo a background/security investigation and complete online onboarding and employment identification requirements.
• Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel requirement.
• Serve a one-year probationary period or two-year trial period, as applicable.
• No educational substitution is available at this grade level.

Nice To Haves

• Experience supporting healthcare managed care networks, health plans, payer/provider organizations, or healthcare delivery operations.

Responsibilities

• Identify potential improvement opportunities and advise management through mitigation planning, proposed interventions, and project planning for internal Contracts Management improvement efforts and contractual Quality Assurance and Surveillance Plan improvements.
• Manage key business operations, develop procedures, conduct performance quality reviews, and carry out oversight processes that support senior officials’ decisions.
• Apply Lean/Six Sigma and Continuous Process Improvement methodologies to develop strategies and plans for adopting ideas and best practices.
• Provide expert knowledge, oversight, and advice regarding directorate and programmatic performance.
• Oversee future program concerns, inquiries, and administrative personnel functions while maintaining trust and confidentiality.
• Conduct independent program evaluation and monitoring; identify problems and scope; resolve problems; analyze programs; and manage support functions.
• Develop and enhance contractual management and performance of the community care program.
• Create and oversee key performance indicators to monitor program performance and quality.
• Conduct continuous data sampling and validation using multiple quality and performance monitors.
• Apply qualitative techniques to analyze and measure the reliability and variability of clinical, administrative, and technical data.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• VA may consider crediting job-related non-federal experience or active-duty uniformed military service toward the annual leave accrual rate, subject to prior request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed