Program Analyst

Veterans Health Administration•Lakewood, CO

About The Position

The Program Analyst administers correspondence and operational issues, reviews inquiries received through various communication channels to determine their proper disposition, and evaluates and resolves related problems. The role conducts analyses of issues involving healthcare administrative functions within a program segment and helps ensure that system designs, functionality, and program data analyses meet stakeholder needs, production targets, and key performance measures. The position performs data analyses and validations, program evaluations, and management support functions to assist with the development and refinement of management systems. It researches inquiries, coordinates and gathers information, prepares accurate and complete written responses in required formats, and monitors assignments to maintain accountability and adjust work according to priorities and standards. The analyst also organizes and analyzes data, facts, and guidelines to provide clarification or interpretation, and responds to information requests and correspondence concerning reimbursement and policy issues from military services, Congress, the Agency, and governmental and non-governmental organizations. The work schedule is 8:00 a.m. to 4:30 p.m. Ad hoc telework may be authorized; virtual work may be available to eligible current VA employees under the conditions described in the announcement. Return-to-office mandates are in effect, and selectees must report in person unless an exception or exemption is approved.

Requirements

One year of specialized experience equivalent to at least the GS-11 level, including experience applying quantitative and qualitative analysis techniques to assess data systems and clinical programs.
Experience applying evaluative methods to identify issues and root causes and suggest short-term corrective actions.
Experience supporting healthcare delivery project activities by coordinating logistics, monitoring task progress, and drafting routine technical documents or reports.
Experience performing program evaluation activities to support program-office oversight and quality initiatives.
Experience supporting development of performance metrics by compiling datasets, validating information for accuracy, and preparing initial summary reports for supervisory review.
Current federal employees and certain former federal employees applying to a GS-12 position must meet the time-in-grade requirement of 52 weeks at GS-11, as applicable.
Applicants must be U.S. citizens.
Applicants must complete the application, questionnaire, and required online assessment.
Selective Service registration is required for males born after December 31, 1959.
Selected applicants must complete a background/security investigation and online onboarding process and provide acceptable identification for pre-employment requirements.
Participation in the VA seasonal influenza vaccination program is required for Health Care Personnel.
The selectee must serve a one-year probationary period or two-year trial period, as applicable.
There is no educational substitution at this grade level.

Nice To Haves

Experience supporting healthcare managed care networks, health plans, payer/provider organizations, or healthcare delivery operations.

Responsibilities

Administer correspondence and operational issues and review inquiries received through various communication channels to determine their proper disposition.
Review, evaluate, and solve related problems and analyze issues involving healthcare administrative functions.
Help ensure system designs, functionality, and program data analyses meet stakeholder needs, production targets, and key performance measures.
Perform data analyses, data validations, program evaluations, and management support functions to support the development and refinement of management systems.
Research inquiries, coordinate and gather additional information, and prepare accurate, complete responses using approved or required formats.
Monitor and track assignments to ensure accountability and adjust work according to priorities and standards.
Develop, organize, and analyze data, facts, and guidelines to provide clarification or interpretation.
Respond to information requests and correspondence from military services, Congress, the Agency, and governmental and non-governmental organizations regarding reimbursement and policy issues.
Provide administrative support concerning reimbursement and other procedural issues.