Program Analyst

Gainwell Technologies LLC•Any city, OH

10h•$69,400 - $99,200•Remote

About The Position

The Program Analyst supports program leadership in delivering high-quality services and deliverables for assigned commercial clients, while contributing to operational performance and client satisfaction. The role supports client operations and the accurate, timely delivery of client work in a fast-paced environment. It collaborates with cross-functional teams, managers, and client partners; contributes to controls, procedures, systems, and techniques; performs analyses, investigations, and quality assurance reviews; and coordinates projects of moderate complexity. The position supports client inventory management by applying controls and quality assurance procedures to monitor program status, validate deliverables, and confirm alignment with client requirements. It uses operational and product knowledge, data analysis, and reporting to monitor performance, identify trends, support issue resolution, and recommend improvements. The role also helps troubleshoot implementation issues, product utilization, and inventory fallout; reviews recurring and ad hoc client deliverables; documents and tracks corrections; and supports project and implementation plans. Knowledge of coordination of benefits (COB) processes is used to support internal and client discussions.

Requirements

At least 6 years of experience in health insurance, government, client service/business-to-business, or health policy, including experience with coordination of benefits processes, challenges, and solutions.
At least 2 years of project management or project coordination experience using Agile, Waterfall, Lean, or similar methodologies.
Bachelor’s degree in business administration, health care, or a related field.
Experience working with medical claims, eligibility data, and databases.
Experience performing quality assurance reviews, validating data and deliverables, documenting defects, and coordinating corrective actions.

Nice To Haves

Working knowledge of SQL and Python for data analysis, validation, automation, or reporting.

Responsibilities

Support client inventory management by applying established controls and quality assurance procedures to monitor program status, validate client deliverables, and confirm alignment with client requirements.
Coordinate with client engagement, operations, and technical/product teams to support issue resolution, communicate status, and follow up with internal and external partners.
Apply working knowledge of operations and products to communicate relevant client updates and perform analyses supporting service quality and operational performance.
Maintain knowledge of assigned client inventory management processes and use data analysis and reporting to monitor performance, identify trends, and recommend improvements.
Assist with troubleshooting pre- and post-implementation issues, product utilization, and inventory fallout for assigned work.
Perform quality assurance reviews of recurring and ad hoc client deliverables for accuracy, completeness, consistency, and timeliness; document findings, coordinate corrections, track resolution, and help identify preventive process improvements.
Collaborate with client engagement teams and clients to support the development and execution of assigned project and implementation plans that meet agreed-upon expectations.
Apply knowledge of coordination of benefits (COB) processes to support internal and client discussions.
Share process knowledge, product knowledge, and lessons learned with team members.