Program Analyst Intern, Customer Success Operations (Fall/September 2026, 12 Months)
About The Position
Geotab is seeking a Program Analyst Intern to support the Customer Success Operations team within Revenue Operations. In this role, you will work directly with the Manager of Customer Success Operations to help design, document, and execute programs that improve how Geotab retains and grows its customer base. You are a strong communicator, a structured thinker, and someone who takes ownership of their work — equally comfortable drafting a cross-functional playbook, coordinating across stakeholders, and keeping a complex initiative on track. If you want real exposure to how a strategic operations function gets built from the ground up, we would love to hear from you! As a Program Analyst Intern in Customer Success Operations, you will support the design and delivery of programs, frameworks, and documentation that enable Geotab's Customer Success organization to operate more effectively. You will work closely with the Manager of Customer Success Operations and collaborate with cross-functional teams including Customer Marketing, Salesforce Systems, and Customer Success advisors. The successful candidate is a proactive, detail-oriented communicator who can turn complex discussions into clear written outputs — and who follows through to make sure programs actually get off the ground.
Requirements
- Degree in Business, Commerce, Management, Strategy, Communications, or a related field of study in progress
- Exceptional written communication skills — you can draft a clear, well-structured document on a complex topic and make it readable for a variety of audiences
- Strong verbal communication and stakeholder management instincts — comfortable in cross-functional conversations and able to synthesize and summarize discussions accurately
- Highly organized with strong project management habits — you track what needs to happen, by when, and by whom, and you follow through
- Experience with Google Workspace (Docs, Sheets, Slides) at a proficient level; ability to produce polished, professional documents independently
- Demonstrated ability to work independently on open-ended problems — comfortable operating in ambiguous, fast-moving environments without close supervision
- Analytical enough to engage with data and metrics, even if not a primary technical skill — you understand how decisions should be grounded in evidence
Nice To Haves
- Interest in customer success, revenue operations, or B2B SaaS — prior exposure through coursework, internships, or personal projects is an asset
Responsibilities
- Collaborate with colleagues across Customer Success, Revenue Operations, and other business functions to support strategic and operational outcomes
- Support the design, documentation, and delivery of programs and processes that enable the Customer Success organization to operate more effectively
- Prepare stakeholder-facing materials — including strategy documents, presentation decks, and meeting summaries — to communicate progress and decisions across teams
- Conduct research and benchmarking to inform program design, drawing on industry best practices and comparable B2B frameworks
- Assist with program tracking and cross-functional coordination to keep initiatives on schedule and stakeholders aligned
Benefits
- Great benefits
- Fun and inclusive work culture
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
