Program Advisor, Executive Education

Harvard University • Boston, MA

5h • $77,000 - $79,000 • Hybrid

About The Position

Harvard Business School Executive Education brings together senior executives from the world’s most influential organizations, preparing them to reach the next level for their organizations and for themselves. Working closely with HBS’s world-class faculty, we design and deliver programs for individuals and for organizations, welcoming over 12,000 participants annually from over 130 countries. Programs range from a few days to multiple weeks. Most programs are delivered on the HBS campus, where participants live, learn, and dine together in dedicated Executive Education residences and facilities. Our programming includes in-person, virtual, and blended (combining both in-person and virtual learning) options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; human resources; enrollment and admissions; and finance.

Requirements

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in administrative support role(s) is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.
• Requires a team player who can work with multiple groups within Executive Education and across HBS in a fast-paced, high-energy environment.
• Candidates should have a customer-focused mindset and an aptitude for continuous learning.
• Ability to multitask and prioritize workload based on established strategic priorities.
• Excellent interpersonal, verbal, and written communication skills.
• Must be comfortable communicating with executives via phone, email, Zoom, and in-person meetings.

Nice To Haves

• BA/BS or equivalent experience preferred
• Experience with Salesforce preferred.
• Prior experience in executive education or executive development is a plus.

Responsibilities

• Serving as the primary point of contact for executives considering HBS Executive Education programs.
• Consulting with executives on which program offerings best meet their learning objectives.
• Outlining the HBS competitive positioning and advantage in conversations with individual and organizational prospects.
• Helping customers navigate the program selection and application processes.
• Building long-term relationships with potential applicants, past participants, alumni, and learning and development executives.
• Presenting to current participants during lifelong learning information sessions.
• Meeting with prospects and participants on campus as needed.
• Contributing to the enrollment goals for the HBS Executive Education portfolio.
• Sharing market and competitive insights with the leadership team to inform strategic decisions.
• Elevating customer needs and pain points to drive customer experience enhancements.
• Staying current on faculty research, program content, relevant leadership topics, and industry trends.
• Maintaining inquiry, opportunity, and activity prospect data in Salesforce.
• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
• Perform other duties as assigned.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED