Program Administrator - Ses - 79001442
About The Position
This position is based in the Doral office of the Division of Florida Condominiums, Timeshares, and Mobile Homes and reports to the Bureau Chief of Public Engagement. The incumbent is responsible for overseeing the Consumer Advocate sections. The incumbent in this position is responsible for all tasks related to the supervision and management of their assigned employees. Supervises employees by assigning work, reviewing progress, and assessing performance. Performs all required administrative tasks, supervision, and program control of employees within the Division of Condominiums, Timeshares, and Mobile Homes. This includes approving attendance and leave, writing and updating position descriptions, conducting recruitment and selection activities, and other supervisory-related duties. Plans, organizes, and delegates work assignments, continuously evaluating their effectiveness to enhance service delivery to the public. Develops workloads, workflows, deadlines, work objectives, and time utilization strategies with Regulatory Specialists. Reviews and assigns inquiry cases and coordinates all inquiry activities within the assigned area. Coordinates with the Bureau Chief of Public Engagement and other supervisors to ensure the public engagement section is up to date with current policies and procedures. Ensures that Regulatory Specialists direct constituents to the appropriate resources and promptly report any allegations of criminal activity to the criminal referral unit. The incumbent in this position performs responsible managerial work by directing the activities of a regional office. Pursuant to F.S. 110.205(2)(W), this position spends 50% or more of its time communicating with, motivating, training, and evaluating employees. This position plans and directs employees' work and has the authority to recommend hiring, firing, and other personnel actions. Performs other related work as required.
Requirements
- Two (2) years of supervisory experience.
- Two (2) years of investigation, regulatory, or relevant experience.
- Ability to read, interpret, and apply statutes and administrative rules to specific factual scenarios.
- Ability to collect, evaluate, and analyze information; identify violations of statutes and rules; and determine elements of alleged violations.
- Ability to present information effectively in public forums.
- Proficiency in using computers, including Windows-based software programs such as Microsoft Word, Excel, and PowerPoint.
- Ability to operate a motor vehicle safely in various driving environments.
Nice To Haves
- A bachelor’s or associate’s degree from an accredited college or university in a related field
- At least two (2) years of investigative or regulatory experience
- Two (2) years of supervisory experience
Responsibilities
- Supervises employees by assigning work, reviewing progress, and assessing performance.
- Performs all required administrative tasks, supervision, and program control of employees within the Division of Condominiums, Timeshares, and Mobile Homes.
- Approves attendance and leave, writes and updates position descriptions, conducts recruitment and selection activities, and other supervisory-related duties.
- Plans, organizes, and delegates work assignments, continuously evaluating their effectiveness to enhance service delivery to the public.
- Develops workloads, workflows, deadlines, work objectives, and time utilization strategies with Regulatory Specialists.
- Reviews and assigns inquiry cases and coordinates all inquiry activities within the assigned area.
- Coordinates with the Bureau Chief of Public Engagement and other supervisors to ensure the public engagement section is up to date with current policies and procedures.
- Ensures that Regulatory Specialists direct constituents to the appropriate resources and promptly report any allegations of criminal activity to the criminal referral unit.
- Performs responsible managerial work by directing the activities of a regional office.
- Spends 50% or more of its time communicating with, motivating, training, and evaluating employees.
- Plans and directs employees' work and has the authority to recommend hiring, firing, and other personnel actions.
- Performs other related work as required.
Benefits
- Annual and sick leave
- Holiday leave – Nine days per year
- Personal holiday – One day per year
- State group insurance
- Flexible spending accounts
- Tuition waivers
- Mentorship/Volunteer opportunities – one hour a week per month
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
