Program Administrator

Arizona Department of Administration • Phoenix, AZ

10d • Onsite

About The Position

The Arizona Department of Health Services (ADHS) is seeking a Program Administrator to serve as a Rural Health Provider Liaison. This role is crucial for promoting and protecting the health of Arizona's children and adults by improving the health and wellness of individuals and communities. ADHS offers alternative work schedules and flexible hours, with positions suitable for all career stages. The department also provides a robust benefit package, including the ADHS Student Loan Assistance Program for eligible employees.

The Rural Health Provider Liaison will represent ADHS to rural healthcare providers, including tribal health providers, Indian Health Services, and tribally operated facilities across Arizona. This position acts as a coordinated point of contact, working in conjunction with counterparts at AHCCCS and DIFI to reduce administrative burden and support regulatory compliance for rural providers. The Liaison will report to ADHS leadership and collaborate with the AHCCCS Rural Health Transformation Program (RHTP) Director. Key responsibilities include identifying and addressing systemic barriers that create administrative work for providers, expediting licensing, serving as an escalation point for provider concerns, providing consultation during public health emergencies, cultivating collaborative relationships, and maintaining a resource webpage.

Requirements

• Considerable knowledge of health care institution licensing requirements
• Knowledge of AHCCCS program structure, managed care and insurance regulation as it affects providers
• Knowledge of rural health programs at the state and local level
• Knowledge of handling of confidential information
• Considerable knowledge of the principles and practices of administration relating to planning, organizing, coordinating, and overseeing comprehensive administrative programs
• Knowledge of computer programs and various software applications
• Knowledge of Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
• Skill in problem identification and analysis, and problem-solving techniques.
• Skill in technical report writing, verbal communication, and public relations.
• Skill in policy analysis and development, and legislative development.
• Skill in public speaking.
• Skill in management and organization.
• Ability to analyze operational workflows and policies to identify systemic barriers and reduce administrative burden.
• Ability to foster inter-agency collaboration and maintain effective working relationships with diverse stakeholders, including state agencies like AHCCCS and DIFI.
• Ability to interpret and communicate complex regulatory information to rural healthcare providers and stakeholders.
• Ability to provide professional consultation and coordination during time-sensitive public health emergencies.
• Ability to manage, curate, and maintain digital resources for the rural health community.
• Ability to exercise discretion when handling sensitive or confidential information, including licensing and insurance records.
• Driver's License

Nice To Haves

• Bachelor's degree in a related field with 3+ years of experience in healthcare and/or operations management.
• Master's degree in a related field will substitute for 2 years of experience.
• Experience in CQI (Lean) methodologies and Public Health.

Responsibilities

• Identifies and addresses systemic barriers that create unnecessary administrative work for providers by evaluating workflows, policies, and supporting systems.
• Partners with operational and clinical teams to streamline processes and reduce documentation burden.
• Serves as an escalation point for provider concerns, ensuring complex issues are appropriately assessed, escalated, and resolved through coordination with internal teams, while identifying patterns that may inform process improvements.
• Escalates provider complaints utilizing the Department’s existing complaint process.
• Cultivates strong working relationships with providers and internal agency staff to support collaboration, improve coordination of services, and ensure providers receive timely information and support.
• Participation in a standing workgroup with the AHCCCS and DIFI and liaisons, tracking and reporting of recurring issues, and contribution to the administration's broader work on reducing administrative burdens on providers.
• Sharing information consistent with applicable confidentiality restrictions, as it pertains to licensing investigation records, insurance complaint files, and Medicaid member information.
• Manages and maintains a resource webpage for the rural health community, curating and updating content to ensure providers have access to timely information, guidance, and resources that support rural healthcare delivery.
• Serves as a resource during public health emergencies by providing consultation to providers and internal stakeholders, supporting the interpretation and implementation of public health guidance, and assisting with coordination of response activities.
• Other duties as assigned as related to the position.

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level