Program Administrator

Spectrum Health Systems•Norfolk, MA

1d•$61,000 - $61,000•Onsite

About The Position

The Program Administrator is responsible for supervising the implementation and delivery of program and case management services within the designated sites, facilities and modalities. This role ensures that program services are delivered in accordance with evidence-based and Spectrum’s best practices, fostering an atmosphere of customer service and excellence. The administrator also ensures all program staff are highly trained and proficient in service delivery. The position requires working the hours necessary to meet business needs, potentially including more than 40 hours per week, with the possibility of evening and weekend programming.

Requirements

BA/MA or 3 years equivalent experience in criminal justice, human services, education or closely related field required
Minimum of three years of experience in a substance use, mental health, or other related behavioral health program required
Must display the use of appropriate independent judgment to determine appropriate course of action in resolving problems and in emergencies
Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with clients, families, staff and regulatory agencies

Nice To Haves

DOC experience and/or Alcohol/ Drug certification preferred
Minimum of one year of supervisory experience in counseling preferred
Working knowledge of Microsoft Word and Excel preferred

Responsibilities

Supervising the implementation and delivery of program and case management services within the designated sites, facilities and modalities.
Ensuring program services are delivered in accordance with evidence-based and Spectrum’s best practices.
Ensuring service elements foster an atmosphere of customer service and excellence in service delivery.
Checking that all program staff is highly trained and proficient in the delivery of the service elements.
Working the hours required to meet the business needs of the organization including the ability to work more than 40 hours in a work week which may include evening and weekend programming.