Program Administrator

New York University•New York, NY

2d•$70,000 - $79,200•Onsite

About The Position

The Student Advocacy Program Administrator is an integral member of the Office of Student Advocacy, providing front-line support to students navigating personal, medical, academic, and engagement-related challenges. The Program Administrator helps ensure students receive timely, informed, and compassionate support that promotes student success, academic continuity, and overall well-being. The Administrator serves as a key point of contact for students seeking guidance on absences, accommodations, and university resources, and collaborates closely with faculty to coordinate short-term academic support. The role manages essential departmental communication by monitoring the shared Student Advocacy inbox, triaging concerns, and escalating complex or sensitive cases to the Assistant Director as appropriate. The Program Administrator plays a significant role in planning and implementing departmental and school-wide initiatives. This includes undergraduate and graduate orientation, transitional programming, commencement activities, and student engagement events. Responsible for designing and facilitating at least one wellness, sexual health, or self-efficacy program each semester and maintains a strong working knowledge of key campus resources, including the NYU Student Health Center, Bias Response Line, Title IX Office, and the Office of Conduct and Community Standards to effectively guide and refer students.

Requirements

Bachelor's Degree in a related area
2+ years professional experience in academic setting
Experience working in student affairs, counseling, supervision or public health
Demonstrated skills in spreadsheet applications
Strong written and verbal communication
Experience working directly with students, with a demonstrated commitment and sensitivity to belonging and inclusion
Proven ability to maintain confidentiality, exercise discretion, and uphold a high level of attention to detail
Knowledge of psychosocial issues and the unique challenges experienced by STEM/Engineering students
Understanding of the barriers faced by underrepresented groups in these settings
Strong organizational and project-management skills
Interpersonal capacity to develop and sustain effective relationships
Ability to multitask and manage competing priorities in a fast-paced environment
Cultural humility
Understanding of critical issues facing underrepresented and marginalized populations and systems of power, privilege, and oppression
Ability to work proactively and independently on projects
Demonstrated success working autonomously as well as collaboratively
Proficiency with Microsoft Office (Excel, Word, and PowerPoint) and Google Workspace (Gmail, Docs, Sheets, and Drive)
Comfort using technology to manage shared resources, maintain accurate records, generate reports, and efficiently organize and prioritize work across multiple systems
Well versed in quality data collection to ensure adequacy, accuracy and legitimacy of data in NYU systems
Ability to strictly follow data privacy and security procedures for data handling and analysis
Ability to thrive in a high volume, fast paced environment where priorities may shift throughout the day
Demonstrated initiative, responsiveness, sound judgment
Ability to independently prioritize and manage multiple responsibilities while maintaining exceptional attention to detail, accuracy, and a high standard of service
Strong time management skills
Ability to respond promptly to urgent student needs, adapt to changing circumstances, and recognize when to seek guidance on complex or sensitive matters

Nice To Haves

Master's Degree in Education, Administration, or related fields
Strong foundational knowledge of historically excluded populations/communities and issues
Experience with project management and event planning
Strong organizational skills and attention to detail
A commitment to and experience with social justice and diversity education
Facilitation experience for both small and large group discussions
Ability to proactively identify, communicate and resolve problems

Responsibilities

Providing front-line support to students navigating personal, medical, academic, and engagement-related challenges.
Ensuring students receive timely, informed, and compassionate support that promotes student success, academic continuity, and overall well-being.
Serving as a key point of contact for students seeking guidance on absences, accommodations, and university resources.
Collaborating closely with faculty to coordinate short-term academic support.
Managing departmental communication by monitoring the shared Student Advocacy inbox, triaging concerns, and escalating complex or sensitive cases to the Assistant Director.
Planning and implementing departmental and school-wide initiatives, including orientation, transitional programming, commencement activities, and student engagement events.
Designing and facilitating at least one wellness, sexual health, or self-efficacy program each semester.
Maintaining a strong working knowledge of key campus resources to effectively guide and refer students.