Program Administrator

CityofOttawa • Ottawa, ON

5d • CA$93,765 - CA$114,098 • Onsite

About The Position

Social Housing is responsible for the administration of the City's social housing and affordable housing post-development programs and services including the Centralized Waitlist, Asset Management and Capital Planning to assess the social and affordable housing portfolio and develop initiatives to support long term asset viability, Rent Supplement programs with private landlords to provide affordable accommodation to eligible low and moderate-income households, Housing Allowance program to qualifying low income households, as well as developing, implementing and evaluating housing policy to address municipal requirements.

You are responsible for: facilitating the implementation of policies, procedures and best practices related to both social and affordable housing programs (post development) by providing advice, guidance and direction to local housing providers on procedures, property management, maintenance standards, budgets, and service agreements to ensure effective administration and management of social and affordable housing units; monitoring same for compliance with guidelines and procedures; monitoring relevant aspects of the coordinated access and wait list system for housing assistance programs; participating in the internal review judicial process; performing operational/financial reviews/audits and liaising with housing boards, other government agencies, community and social agencies and members of the public.

Requirements

• Completion of 4 year university degree in Public Administration, Social Work, Planning, Commerce or related field
• Minimum of 8 years of experience in property management, program administration or a related area
• Knowledge of Social and affordable housing programs
• Knowledge of Housing policy guidelines and relevant legislation, e.g. Housing Services Act, Residential Tenancies Act, Co-op Corporations Act, Human Rights Code, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Fire Code, The Accessibility for Ontarians with Disabilities Act (AODA), Protecting Tenants and Strengthening Community Housing Act, 2020
• Knowledge of Property management principles and practices, including tenant relations, maintenance standards and asset management
• Knowledge of Financial management principles, budgeting and accounting procedures
• Knowledge of Judicial principles and procedures related to initial and ongoing rent geared to income eligibility
• Knowledge of Current local, provincial and national issues related to social and affordable housing programs
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Ability to Establish and maintain positive working relationships with housing providers, agencies, co-workers and the community
• Ability to Effectively support team initiatives
• Ability to Provide advice, guidance, direction and effective leadership
• Ability to Interpret relevant legislation and policies
• Ability to Provide training and instruction for the application of housing policies and guidelines
• Ability to Develop and evaluate processes, procedures and reports
• Ability to Write clearly, concisely and accurately
• Ability to Communicate effectively with others, clarifying ideas and ensuring they are understood
• Ability to communicate clearly and comfortably in a public setting, with a number of different people both individually and within a group setting
• Ability to Counsel and resolve problems/issues
• Ability to Conduct internal review judicial proceedings
• Ability to Possess effective mediation skills
• Ability to Conduct financial, operational/management compliance audits/reviews
• Ability to Research and recommend changes/improvements to policies, guidelines and procedures
• Ability to Provide sound judgment and reasoning in dealing with highly sensitive matters
• Ability to Demonstrate leadership and initiative
• Ability to Work collaboratively as a member of a team
• Ability to Work under pressure in stressful situations
• Willingness to work in the housing community to establish effective working relationships with people of diverse cultural and ethnic backgrounds

Nice To Haves

• Experience in administrating Social Housing Programs is desirable
• Experience in Public Speaking is considered an asset
• Knowledge of post development Affordable Housing Program administration

Responsibilities

• Facilitating the implementation of policies, procedures and best practices related to both social and affordable housing programs (post development) by providing advice, guidance and direction to local housing providers on procedures, property management, maintenance standards, budgets, and service agreements to ensure effective administration and management of social and affordable housing units
• Monitoring same for compliance with guidelines and procedures
• Monitoring relevant aspects of the coordinated access and wait list system for housing assistance programs
• Participating in the internal review judicial process
• Performing operational/financial reviews/audits
• Liaising with housing boards, other government agencies, community and social agencies and members of the public

Benefits

• The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code.
• We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
• Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
• The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request.
• Accessible formats and communication supports are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level