Program Administrator

Arizona Department of Administration•Phoenix, AZ

3d•Onsite

About The Position

The Arizona Corporation Commission (ACC) is a unique state agency responsible for utility rate making, securities registration and enforcement, rail and pipeline safety, and corporate business filings. It is a medium-sized agency with offices in Phoenix and Tucson, boasting an average employment tenure of nearly 10 years. The Consumer Svc Manager position is within the Utilities Division, which recommends thoroughly researched, sound regulatory policy and rate recommendations to the Commissioners, based on a balanced analysis of the benefits and impacts on all stakeholders and consistent with the mission.

Requirements

Knowledge of the Arizona Corporation Commission’s (ACC) mission, policies, goals, and objectives.
Considerable knowledge of applicable jurisdictional regulations governing regulated utilities; State Personnel Rules and Regulations; Arizona Revised Statutes (A.R.S.); Arizona Administrative Code (A.A.C.); and Commission and Division policies, procedures, and guidelines as they relate to assigned areas of responsibility.
Broad knowledge of current and emerging issues affecting the water/wastewater, electric, natural gas, and telecommunications industries at the state, national, and global levels.
Knowledge of research, investigation, and analytical techniques, including the ability to apply de-escalation and conflict-resolution strategies to mediate utility-related complaints between consumers and utility companies.
Demonstrated supervisory and management skills, including the ability to plan, prioritize, delegate, and direct work assignments; provide guidance and feedback; and manage employee performance.
Ability to analyze, review, evaluate, and edit work products prepared by subordinate staff to ensure accuracy, quality, completeness, and compliance with applicable requirements.
Ability to establish and maintain effective working relationships and collaborate with internal and external stakeholders to accomplish organizational objectives.
Ability to prepare clear, accurate, and comprehensive written reports and present oral testimony that effectively explains, supports, and communicates findings, analyses, and recommendations.
Excellent oral communication and presentation skills, including the ability to provide credible testimony in formal proceedings and deliver effective presentations to professional, stakeholder, and public audiences.
Proficiency in Microsoft Word, Excel, and PowerPoint.

Nice To Haves

Prior Supervisory/Management work experience.

Responsibilities

Lead and manage the Consumer Services Section responsible for the investigation, evaluation, and resolution of complex consumer complaints involving regulated electric, gas, water, wastewater, and telecommunications utilities.
Provide supervision, direction, coaching, and performance management to professional staff while ensuring work products, utility filings, investigations, and recommendations comply with Commission rules, regulations, tariffs, statutes, and policies.
Oversee the analysis and resolution of complex utility and consumer matters; review Commission orders, tariffs, and regulatory documents; and manage reports and recommendations provided to the Director’s Office and Commissioners.
Represent the Section in Open Meetings, public forums, stakeholder discussions, and evidentiary hearings, including providing testimony on Consumer Services matters.
Collaborate with other Utilities Division managers to address regulatory issues, develop consistent practices, and support the Commission’s mission and objectives.

Benefits

Excellent comprehensive benefits
Top-ranked retirement plan
Low-cost health coverage
Supplemental policies such as vision and short-term disability
Generous paid vacation and sick leave programs
Career and personal development support
Multiple training and education opportunities and resources
Qualifying Public Service Loan Forgiveness employer
Interesting, challenging work in a public sector environment with the chance to make a real difference in our state
Paid Parental Leave program