MCIS Program Administrator

The Child & Family Guidan • Bridgeport, CT

7d • Onsite

About The Position

The Child and Family Guidance Center is seeking a full-time Program Administrator for its Mobile Crisis Intervention Service Program. This is a full-time, in-office position that plays a key role in quality assurance, ensuring accuracy and compliance of clinical documentation, screening incoming calls from 2-1-1, and dispatching clinicians to crisis locations in real time. The ideal candidate will have strong skills in data processing and quality improvement, and the ability to thrive in a fast-paced environment. Multilingual candidates are strongly encouraged to apply.

Requirements

• Minimum of 2 years of experience working in an administrative support role with data analytics, note taking and spreadsheet management.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and electronic documentation systems; ability to take efficient, accurate notes and manage data entry tasks effectively.

Nice To Haves

• Bachelor's degree preferred.
• Multilingual candidates are strongly encouraged to apply.

Responsibilities

• Screen incoming 2-1-1 and Outpatient ECC calls, triaging appropriately based on urgency and service need.
• Collaborate closely with Mobile Crisis clinicians to ensure smooth transitions and continuity of care for children and families.
• Participate in regular supervision, case conferences, and multidisciplinary team meetings.
• Utilize the agency's electronic health record system to complete and maintain accurate clinical documentation, program data, and outcome tracking in a timely manner.
• Maintain organized records, assist with data collection, and contribute to ongoing quality assurance and improvement initiatives.
• Assist in compiling agency reports, program statistics, and billing documentation as required.
• Carry out additional duties as assigned by the Program Regional Director, Unit Director, or CEO of The Child & Family Guidance Center.
• Ability to work collaboratively with others while meeting deadlines.
• Passionate about the work as evidenced by: consistent accountability to the team, empathic attitude through active listening, respectful and empowering by motivating and inspiring others to think outside of the box, promote an atmosphere of mutual respect and accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree