Program Administrator Premium Service Center

Convergint•,

9d•Remote

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Administrator Premium Service Center to join our amazing culture. In this role, you will be responsible for opening and monitoring work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history. Analyze complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications. As a Program Administrator Premium Service Center, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Requirements

High School/GED or equivalent experience
Minimum 3 months relevant experience

Nice To Haves

Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare
Certifications: Must have or be able to obtain applicable state and/or local required industry licenses as required by state law.

Responsibilities

Open and monitor work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history.
Analyzes complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications.
Generates and/or reviews invoices for service, submitting them in a timely manner to the customer for payment.
Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager. May be requested to participate in strategy meetings to improve profitability
Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager
Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation.
Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager.
Assists Program Managers in creating and implementing processes that will result in improved delivery and profitability as it related to assigned accounts.
Performs other duties and responsibilities, as requested or required.