Professional Services Manager

Axon•Scottsdale, AZ

21h•Remote

About The Position

The Professional Services Manager plays a pivotal role in both pre-sale and post-sale activities, ensuring the seamless adoption and implementation of Axon Enterprise’s cutting-edge products and solutions. This role involves collaborating with technology decision-makers and program managers to enhance workflows, efficiencies, and training capabilities through Axon’s digital evidence management systems, body-worn cameras, Artificial Intelligence (AI) solutions, and Professional Services Packages. Acting as a Trusted Advisor, the Professional Services Manager supports customers in maximizing the potential of Axon’s technologies to transform their operations.

Requirements

Bachelor’s degree or equivalent knowledge and experience.
Experience implementing and/or leading an Axon body-worn camera program.
Experience with training, project management, and resource tracking.
Experience with SAAS sales or support.
Knowledge and demonstrated operating experience in one or more of the following areas: Digital Video, Body-Worn Cameras, Conductive Energy Weapons, Virtual Reality, Mobile Communications, SAAS.
Knowledge of professional service provision with a technical or weapons-related customer base.
Understanding of software and/or hardware, testing, and implementation.
Understanding and conversant about company solutions and products’ strengths, weaknesses, opportunities, and threats.
Willingness to travel weekly throughout North America, with potential for international travel.
Experience working with law enforcement or military sales.
Ability to work effectively, add value as a team member, and assume leadership roles within a team.
Ability to work remotely effectively and add value as a team member, demonstrating technical knowledge and consultative skills.
Ability to teach and mentor team members as required.
Willingness to take ownership of accounts and account-related actions.
Proven ability to coordinate across various groups and functional teams.
Ability to perform tasks with little or no supervision.
Demonstrated ability to implement, drive, track, and report on projects.
Ability to apply solutions, technology, and products to business opportunities.

Responsibilities

Engage with technology decision-makers (e.g., Chiefs of Police, Command Staff, Sheriffs, Directors of IT) and program managers pre-sale and post-sale to support successful product implementation and adoption.
Participate in pre-sales activities, including: Sales presentations and solution demonstrations, Responding to RFPs and RFIs, Assisting in the creation of deployment plans, Supporting product Test and Evaluations.
Plan, coordinate, and execute post-sale program implementation for Axon’s Evidence.com, body-worn camera products, AI solutions, and associated services packages.
Conduct customer site assessments to evaluate requirements and implementation readiness.
Ensure proper setup and functionality of equipment, such as body-worn camera systems, to meet operational needs.
Provide tailored training to law enforcement and other customers, enhancing their operational capabilities and training curriculums.
Collaborate closely with Sales, Product, and Customer Operations teams to: Address and document customer feature requests and issues, Offer valuable feedback to drive product improvements, Ensure high levels of customer satisfaction and program success.
Assist customers in developing comprehensive agency-wide deployment plans.
Champion Axon’s mission to transform training and operational efficiency through innovative solutions like AI solutions and Evidence.com.
Perform other duties as assigned.