Program Manager - Professional Services
About The Position
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary The Professional Services Program Manager will lead large services projects as part of the delivery cycle, including handling all deployment resources and ensuring all deliverables are met and delivered on time and under budget. The Project Manager will drive customer deployment projects, including program and process initiatives, and partner with IT on systems and infrastructure processes. These engagements are typically more than 30 days of total effort and include various products. Senior Project Managers will carry a project load of about 20 projects totaling $1.5-2M in revenue.
Requirements
- BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
- 8+ years of related work experience or leading complex projects is preferred
- Analyze project profitability, revenue, margins, bill rates, and utilization
- Strong proficiency with project management software, such as Microsoft Project, SmartSheets and Asana
- Good presentation skills including written, oral, presentation
- Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
- Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
- Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations
- Experience managing large scale (Global) deployments with multiple projects, teams and resources
Nice To Haves
- Project Management Institute PMP(r) certification or equivalent a plus
- Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
Responsibilities
- Determine project partners and team structure/organization partners, including technical and business resources
- In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
- Develop project timeline and landmarks using appropriate tools and techniques
- Build and execute project work plans and revise as appropriate to meet changing needs and requirements
- Identify resources needed and assign individual responsibilities and tasks
- Run day-to-day operational aspects of a project and scope
- Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
- Review deliverables prepared by team before passing to the client
- Effectively apply Palo Alto Networks Project Management methodology and implement project standards
- Minimize our exposure and risk on all projects
- Ensure project documents are complete, current, and stored appropriately
- Track and report team hours and expenses on a weekly basis
- Provide Executive Dashboards on overall project/project status
- Mentor project managers and project coordinators
Benefits
- A description of our employee benefits may be found here.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
