Professional Services Manager

Setpoint•Austin, TX

1d•Hybrid

About The Position

Setpoint provides critical operational infrastructure for relationships between the world’s largest banks, credit funds and capital markets counterparties. We’re building trust in this system of credit. We are looking for a Professional Services Manager to join our team! This is an opportunity to have a big impact and join a fast-growing platform and partner with the executive team across the firm. In this role, you will operate Setpoint's platform in a variety of agency roles that Setpoint takes on transactions like Calculation or Verification Agent and interact with capital market participants to manage capital flows and maintain asset data.

Requirements

3-5 years of relevant capital markets / credit experience, ideally involving asset backed lending processes and compliance of borrowing base reporting.
Extreme ownership, you want to own the relationships, build trust, and have a zero defect mentality.
Comfort working with data, reporting, and structured processes.
Strong communication skills with ability to explain complex outputs clearly.
High attention to detail and ability to own deliverables end-to-end.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Client-facing and detail-oriented: You enjoy working directly with customers while staying close to the underlying work
Comfortable owning outputs: You take responsibility for deliverables, not just communication
A clear communicator: You can walk clients through complex outputs, assumptions, and discrepancies
A problem solver: You can take ambiguous requirements and turn them into structured workflows
Execution-oriented: You’re happy to roll up your sleeves and get into the details when needed
Timeline driven: You are organized, clearly understand what it takes to complete a task and are driven to consistently meet deadlines.
A scrappy team player: You thrive in environments with lots of moving parts, priorities, roles, and responsibilities.

Responsibilities

Own the delivery of client reporting, calculations, and workflows using Setpoint’s platform.
Work directly with clients to understand requirements and ensure outputs meet expectations.
Operate key workflows, ensuring accuracy and timeliness of deliverables.
Serve as the primary point of contact for questions, discrepancies, and ongoing requests.
Translate client needs and legal agreements into clear, executable logic within the platform.
Partner with our Product and Engineering teams to improve and scale workflows over time
Parse legal agreements and translate requirements into clear operational rules for Product and Engineering.
Identify opportunities to streamline and standardize repeatable processes.