Professional Services Manager (PartsPulse)
About The Position
PartsPulse is an AI-powered operational intelligence platform transforming how OEMs and dealers manage aftermarket parts. Built in partnership with Wabash National and incubated by UP.Labs, PartsPulse uses autonomous AI agents to turn fragmented parts data into real-time, revenue-driving actions. We’re hiring a Professional Services & Implementation Manager to lead product delivery with our flagship customer and help build our Professional Services function from the ground up. This is a highly cross-functional, customer-facing role combining business analysis, project management, and supply chain consulting. You’ll work directly with enterprise customers to implement PartsPulse, translate requirements and insights into action, and drive adoption across large dealer networks.
Requirements
- 5+ years in SaaS implementation, consulting, or professional services
- Experience implementing supply chain / inventory / planning software
- Strong business analysis skills (requirements gathering, translating data into insights)
- Proven ability to manage end-to-end projects
- Strong customer-facing experience and stakeholder management
- Experience driving change management and software adoption
Nice To Haves
- Background in automotive, trucking, or heavy industrial equipment
- Familiarity with dealer networks or aftermarket operations
- Experience supporting pre-sales or customer success
Responsibilities
- Lead end-to-end implementation of PartsPulse for enterprise customers (starting with Wabash)
- Act as a trusted advisor to customer stakeholders across operations, supply chain, and leadership
- Gather and translate business requirements into system configuration and outputs
- Explain and validate system recommendations (inventory planning, demand forecasting, etc.)
- Drive user adoption and change management across distributed dealer networks
- Own project planning, timelines, risks, and stakeholder communication
- Conduct regular customer meetings (status updates, issue resolution, insights walkthroughs)
- Travel to customer sites (~30–40%) to support rollout and adoption
- Collaborate closely with Product, Engineering, and GTM teams
- Help define and scale implementation playbooks and processes
- Support pre-sales and customer success efforts as needed
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
