Professional Services Manager II, Axon Air

Axon•Scottsdale, AZ

8d•Remote

About The Position

The Professional Services Manager II for Axon Air leads deployments of Axon drone technology for law enforcement, enterprise, and public safety agencies. This role requires advanced technical proficiency, program management expertise, and the ability to independently manage complex deployments. As a trusted advisor and subject matter expert, the manager helps customers adopt Axon Air solutions and use them to transform workflows and improve organizational effectiveness. The role combines technical and regulatory expertise with consultative leadership to accelerate adoption, support program expansion, and deliver long-term customer success. The position is remote from the United States, with up to 80% travel, and reports to the Manager, Professional Services. It has no direct reports.

Requirements

BS/BA degree or equivalent experience.
3–5+ years of professional services, technical deployment, or UAS program management experience.
Demonstrated success leading complex technical deployments and customer-facing projects.
FAA Part 107 certification.
Advanced expertise with UAS platforms such as DJI, Skydio, SkyHero, and Fotokite; detection systems such as Dedrone; and drone management software such as DroneSense.
Strong project management, organizational, and consultative skills, including the ability to influence executive and technical stakeholders.
Excellent communication skills and experience providing in-person technical instruction in operational or high-stakes environments.
Ability to work independently and mentor peers and junior team members.
Willingness to travel weekly across North America, with potential for international travel.
Comfort working in elevated positions, climbing, using hand tools, and lifting objects.

Nice To Haves

Advanced FAA certifications.
Experience with network infrastructure, data management, or SaaS integrations.
Familiarity with law enforcement, security, or military operations.

Responsibilities

Engage agency leaders and drone program managers during pre- and post-sale phases to design and enhance UAS programs.
Support pre-sale efforts by conducting needs assessments, providing technical demonstrations, creating deployment plans, and guiding agencies through testing and evaluation engagements.
Lead large or complex program implementations, ensuring customer readiness, FAA Part 107 compliance, and integration with third-party vendors.
Serve as a primary technical contact, providing advanced guidance on drone operations, system configurations, and SaaS integrations.
Develop, schedule, and deliver advanced drone-related training programs for agencies.
Mentor Axon Air Professional Services Managers and cross-functional partners by sharing expertise, workflows, and best practices.
Use project management tools such as Smartsheets to define scope, track milestones, mitigate risks, and communicate status to stakeholders.
Capture and communicate customer feedback, feature requests, and operational challenges to inform internal teams and product roadmaps.
Stay current with UAS technologies, FAA regulations, and emerging trends, and contribute to product testing, evaluations, and recommendations.