Professional Services Manager II, Axon Air

Axon•Scottsdale, AZ

7d•Remote

About The Position

The Professional Services Manager II for Axon Air leads deployment of Axon drone technology for law enforcement, enterprise, and public safety agencies. The role requires advanced technical proficiency, program management expertise, and independent management of complex deployments. As a trusted advisor and subject matter expert, the manager helps customers adopt Axon Air solutions and realize their potential to improve workflows and organizational effectiveness. The role combines technical expertise, regulatory knowledge, and consultative leadership to support customer adoption, program expansion, and long-term success. The position is remote from the United States and involves up to 80% travel. It reports to the Manager, Professional Services and has no direct reports. The manager also mentors Axon Air Professional Services Managers and cross-functional partners.

Requirements

Bachelor of Science, Bachelor of Arts, or equivalent experience.
3–5+ years of professional services, technical deployment, or UAS program management experience.
Demonstrated success leading complex technical deployments and customer-facing projects.
FAA Part 107 certification.
Advanced expertise in UAS platforms such as DJI, Skydio, SkyHero, and Fotokite; detection systems such as Dedrone; and drone management software such as DroneSense.
Strong project management, organizational, and consultative skills, with the ability to influence executive and technical stakeholders.
Excellent communication skills and experience providing in-person technical instruction in operational or high-stakes environments.
Ability to work independently while mentoring peers and junior team members.
Willingness to travel weekly across North America, with potential international travel.
Comfort working in elevated positions, climbing, using hand tools, and lifting objects.

Nice To Haves

Advanced FAA certifications.
Experience with network infrastructure, data management, or SaaS integrations.
Familiarity with law enforcement, security, or military operations.

Responsibilities

Engage agency leaders and drone program managers before and after sales to design and enhance UAS programs.
Support pre-sale efforts by conducting needs assessments, providing technical demonstrations, creating deployment plans, and guiding agencies through test-and-evaluation engagements.
Lead large or complex program implementations, ensuring readiness, compliance with FAA Part 107, and integration with third-party vendors.
Serve as a primary technical contact, providing advanced guidance on drone operations, system configurations, and SaaS integrations.
Develop, schedule, and deliver advanced drone-related training programs for agencies.
Mentor Axon Air Professional Services Managers and cross-functional partners, sharing expertise, workflows, and best practices.
Use project management tools such as Smartsheets to define scope, track milestones, mitigate risks, and communicate status to stakeholders.
Capture and communicate customer feedback, feature requests, and operational challenges to inform internal teams and product roadmaps.
Stay current with UAS technologies, FAA regulations, and emerging trends; contribute to product testing, evaluations, and recommendations.