Professional Services Engineering Manager

MSI Metro Sales Inc. • Roseville, MN

3d

About The Position

Metro Sales Inc. is seeking an Employee-Owner, Professional Services Engineering Manager to lead a team responsible for the successful deployment, configuration, and integration of our solutions for enterprise clients. This role requires a strong mix of technical acumen, project management expertise, and team leadership. The ideal candidate is a strategic thinker with a passion for customer satisfaction and a proven track record of scaling professional services teams.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s a plus).
• 5+ years in a professional services, customer success, or technical consulting role.
• 2+ years of experience managing a technical team.
• Deep understanding of enterprise IT environments, SaaS deployments, APIs, and integration best practices.
• Strong project management skills; PMP or Agile certification is a plus.
• Excellent interpersonal and communication skills.
• Proven ability to manage competing priorities in a fast-paced environment.

Nice To Haves

• Master's degree

Responsibilities

• Manage and mentor a team of Professional Services Engineers (PSEs), providing technical guidance, performance feedback, and career development support.
• Foster a collaborative, high-performance team culture aligned with company values and goals.
• Oversee the delivery of multiple concurrent customer implementation and integration projects.
• Ensure projects are delivered on time, within scope, and with high customer satisfaction.
• Serve as an escalation point for complex or at-risk projects.
• Collaborate with Sales, Customer Success, and Product teams to understand customer needs and translate them into implementation plans.
• Ensure a smooth hand-off from sales to delivery and from delivery to ongoing support.
• Define and improve delivery methodologies, templates, tools, and best practices.
• Monitor key performance indicators (KPIs) to track team productivity, quality, and customer outcomes.
• Allocate team resources effectively across projects and adjust as priorities shift.
• Partner with cross-functional leaders to support product feedback loops, revenue enablement, and customer lifecycle improvements.
• Contribute to services packaging, pricing, and go-to-market strategy as needed.

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability Program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare
• 401(k) + Match
• Paid Time Off (PTO)
• Paid Volunteer Days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager