Professional Services Administrator

Axos Bank

1d • $55,000 - $70,000 • Onsite

About The Position

The Professional Services Administrator is responsible for providing administrative and operational support for client service engagements. This role serves as a key point of contact for clients and internal stakeholders, ensuring timely completion of service requests, accurate case and project administration, and a high level of client satisfaction. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.

Requirements

• Minimum 2+ years of Chapter 7 bankruptcy administration experience required
• Strong knowledge of bankruptcy procedures, including court filings, claims administration and objections, asset administration, distributions, case closing, trustee operations, and bankruptcy case management workflows
• Experience reviewing bankruptcy petitions, schedules, statements, court dockets, and filings
• Familiarity with PACER, bankruptcy court procedures, claims management systems, and bankruptcy case management software
• Experience with asset liquidation support, distribution and reconciliation processes, notices and certificates of service, and 341 meeting scheduling and administration
• Strong organizational, analytical, problem-solving, and time management skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills with a commitment to delivering outstanding customer service
• High attention to detail and accuracy
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
• Ability to work independently and collaborate effectively with cross-functional teams

Nice To Haves

• Bachelor’s degree preferred or an equivalent combination of education and experience
• Experience supporting bankruptcy trustees, law firms, financial institutions, or bankruptcy service providers preferred
• Experience with case management, ticketing, CRM, workflow, or related business systems preferred

Responsibilities

• Manage a high volume of client service requests and administrative tasks while meeting established service level expectations
• Coordinate and track Chapter 7 bankruptcy case activity, case administration tasks, and service deliverables from initiation through case closure
• Serve as a primary point of contact for several trustees, attorneys, debtors, creditors, and clients, responding to inquiries and resolving issues in a timely and professional manner
• Review bankruptcy petitions, schedules, statements, claims, court filings, and supporting documentation for accuracy and completeness
• Assist with Chapter 7 case administration, including asset review, claims administration, noticing requirements, distributions, reconciliations, and case closing activities
• Analyze bankruptcy case information and provide administrative support for trustee and client engagements
• Monitor court deadlines, meeting schedules, claims bar dates, distribution deadlines, and other case milestones to ensure compliance
• Assist clients with professional services requirements and support the resolution of complex bankruptcy-related issues
• Prepare and maintain accurate case records, reports, correspondence, and documentation in accordance with court and client requirements
• Assist in preparing service estimates, pricing information, invoices, and billing-related documentation
• Maintain detailed records of client interactions, project status, and completed work
• Work closely with internal teams to ensure efficient case administration and adherence to established procedures and regulatory requirements
• Generate reports, monitor workloads, and provide updates on service activity, case status, and productivity metrics
• Identify opportunities for process improvements that mitigate risks, enhance efficiency, improve service quality, and strengthen operational effectiveness
• Participate in training, team meetings, and ongoing professional development activities related to bankruptcy administration and professional services

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree