Client Services Administrator

Normac•Mississauga, ON

3d•Hybrid

About The Position

Normac was founded in 1998 in Vancouver, with a mission to provide the highest quality and most progressive appraisal solutions in the business. At the core of our business is our relentless belief that our relationships with our clients underpin all aspects of our organization and the high quality of our work remains our competitive advantage. Our well-established reputation has provided us with a strong presence in the markets where we operate, which has expanded to proudly serve all regions of British Columbia, Alberta, Ontario, Nova Scotia and Manitoba. Normac is proud to be an employer of choice. In our 25+ years, we have experienced rapid and sustainable growth, expanding into and adapting to new markets. We offer competitive compensation, flexible schedules and the ability to work remotely. The services we provide are recession-resistant, which gives our team members valuable stability. Normac’s Client Services team is front and centre with our clients and their incredible dedication to service has created an enviable reputation as demonstrated by positive feedback from clients. This top notch team consistently surpasses client expectations and we are looking for someone who is ready to embrace Normac’s customer service to the highest standards.

Requirements

Administration certificate or equivalent
Minimum of 3 years of office administration experience
Excellent organization and communication (verbal & written) skills
A passion for customer service and exceeding client expectations
Ability to work independently with minimal supervision as well as part of a team
Excellent attention to detail
Ability to meet deadlines without compromising quality or accuracy
Exceptional time management skills and the ability to handle multiple tasks
Thrives in a fast-paced, high volume environment that is growing and changing
Strong analytical and problem solving skills
Ability to work well under pressure while maintaining a friendly and positive attitude
Proficient in MS Office, Outlook, especially in Excel and Word

Nice To Haves

Experience using CRM software and Quickbooks (accounting software) is an asset

Responsibilities

Prepare and follow up on proposals and quotes for new business
Communicate with clients over phone/e-mail in a timely and professional manner while providing the information they require and resolving their needs
Distribute appraisal reports and updates in a high volume environment
Schedule and coordinate property inspections
Perform follow up phone calls to clients regarding renewals to maximize client retention
Organize and maintain the company database of information in the CRM software
Learn, understand and utilize new automation procedures as they are rolled out
Create invoices for clients
Establish a strong rapport with clients and colleagues
Work with the team to ensure that monthly report deadlines are being met
Collaborate with the team to continually strive to increase efficiency
Create customer loyalty by going above and beyond to ensure customer retention and new business development
Uphold Normac customer service to the highest standards