Professional Learning Coordinator

University of Wisconsin Madison • Madison, WI

6d • Hybrid

About The Position

The Professional Learning (PL) Coordinator is located within the Educator Learning, Research, and Practice (ELRP) department and reports to the Assistant Director of Professional Learning Operations. This position collaborates with the Assistant Director of Professional Learning Operations, the Assistant Director of Delivery, Professional Learning Coordinators, and cross-functional partners to coordinate the planning, scheduling, and delivery of WIDA's professional learning portfolio. The coordinator serves as a primary point of contact for State Education Agencies (SEAs), contractors, licensed vendors, and other partners, providing responsive customer service, maintaining a working knowledge of WIDA's professional learning portfolio, and coordinating professional learning engagements from planning through delivery. The PL Coordinator manages professional learning schedules, calendars, facilitator assignments, participant enrollment, webinar logistics, event communications, and other operational processes that support virtual and in-person learning opportunities. The coordinator coordinates professional learning engagements involving WIDA facilitators, contractors, and licensed vendors, maintains professional learning engagement information and operational data in Salesforce, and collaborates with internal teams to ensure professional learning engagements are delivered efficiently and in alignment with established processes. The position exercises independent judgment in coordinating multiple concurrent engagements, resolving scheduling and operational issues, and providing webinar moderation support to ensure successful delivery of virtual professional learning events. Remote work is an option for this position on a voluntary basis; however, due to UW policy and travel expectations, this position requires living in Madison, WI, or the surrounding area, as occasional on-site work at our Madison office will be required. UW Travel Policy and Remote Work Policies outline business travel requirements for fully remote employees, and WIDA is committed to supporting employees with their business travel and minimizing or eliminating out-of-pocket expenses whenever possible. Please review UW Remote Work Policy UW5087, in particular, Section III, Part G which addresses an employee's Headquarters Location. We will be happy to support and address questions about remote work or travel during the interview process. WIDA operates in a Windows-based environment and a Dell PC laptop will be issued for use in this role. Software and virtual connection tools that are critical to our work dictate that WIDA staff work on a PC. About WIDA What is WIDA? For over 20 years, WIDA has provided a trusted, comprehensive approach to supporting, teaching, and assessing multilingual learners. We are an educational services organization that advances language development and academic achievement for multilingual children in early childhood and grades K-12. In short, we provide educators around the world with high-quality language standards, assessments, professional learning, and research. We are proud to be a part of UW-Madison's nationally ranked School of Education. Visit https://wida.wisc.edu/about/careers and watch our Introduction to WIDA video to see why WIDA is an incredible place to work!

Requirements

• Minimum of 1 year experience coordinating programs, projects, or professional learning initiatives.
• Minimum of 1 year of experience providing customer service and building relationships with internal and external partners.
• Experience managing data, records, or tracking systems, including CRM or database systems.
• Experience coordinating virtual and/or in-person events, meetings, trainings, or learning experiences.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities independently and collaboratively.

Nice To Haves

• Experience working in professional learning, education, K–12 systems, higher education, or related field.
• Experience using Salesforce or other customer relationship management (CRM) systems to track engagements, manage records, and support operational workflows.
• Experience hosting and moderating meetings on web platforms (e.g., Canvas, Zoom, or similar platforms).
• Experience moderating virtual meetings, webinars, or professional learning events.

Responsibilities

• Directs the implementation of program policies and procedures
• Coordinates virtual and in-person program operations, including facilitator assignments, participant enrollment, webinar support, data management, and resolution of operational issues.
• Serves as a primary point of contact for stakeholders and partners, providing customer service and coordinating communications related to program participation and delivery.
• Identifies, promotes, and maintains internal and external partnerships to promote the outreach program
• Schedules and secures logistics and resources in support of an outreach program
• Schedules day-to-day activities for program staff and student and community volunteers
• Identifies opportunities for program improvement or new outreach program development

Benefits

• generous paid time off
• competitively priced health/dental/vision/life insurance
• tax-advantaged savings accounts
• participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level