Professional Development & Training Specialist

Virtuoso•Fort Worth, TX

About The Position

The Professional Development & Training Specialist supports the planning and execution of Virtuoso’s professional development and training offerings for member agencies, travel advisors, and preferred partners. The role is responsible for the timely, accurate, and high-quality delivery of assigned offerings, working closely with partners and internal stakeholders throughout planning, execution, and follow-up. Assignments may shift as business priorities and the training portfolio evolve. Specialists build knowledge across multiple offerings, cross-train with colleagues, and contribute to consistent, high-quality execution across the team. The position involves regular collaboration with Professional Development & Training colleagues and cross-functional stakeholders, as well as regular contact with preferred partners, members, travel advisors, presenters, and external vendors. Infrequent travel may be required to support company events and training offerings, generally one to three trips per year, though requirements may vary by assignment. The position offers a competitive salary and full benefits package. If hired in Washington state, it will be hourly and non-exempt.

Requirements

Bachelor’s degree or equivalent experience in communications, business, learning and development, travel industry management, marketing, or a related field.
2–4 years of related work experience in learning and development, account management, customer service, events, travel, or a related field.
Ability to manage assigned work and balance multiple timelines, deliverables, and priorities accurately and attentively.
Strong cross-functional collaboration and communication skills.
Excellent written and verbal communication, presentation, facilitation, and customer service skills.
Strong organizational skills and attention to detail.
Ability to problem-solve and make decisions in a deadline-driven and evolving environment.
Ability to collect, organize, analyze, and summarize information and feedback.
Proficiency with Microsoft Office applications, especially PowerPoint.
Experience with Zoom or similar virtual meeting and webinar platforms, including supporting and facilitating live virtual experiences.
Ability to learn and effectively use virtual learning, tracking, reporting, and other technology platforms.
Ability to work effectively across time zones, with schedule flexibility as needed to support live learning experiences and business needs.
Dependable, proactive self-starter able to grasp new concepts quickly.
Forward thinking, curious, and creative.
Strong ability to work independently and collaboratively.

Responsibilities

Manage the execution, accuracy, and integrity of assigned professional development and training offerings.
Coordinate timelines, deliverables, communications, and operational details for assigned offerings.
Liaise with preferred partners about timelines, deliverables, content, presentation preparation, and other requirements.
Advise partners on curriculum planning, content, presentation format, and best practices for effective, high-quality learning experiences.
Host and facilitate live and virtual learning experiences and troubleshoot issues as needed.
Conduct content reviews, practice sessions, and rehearsals as appropriate to support presenter preparedness and quality delivery.
Collaborate with internal stakeholders on communications, registration, technology, logistics, and other execution requirements.
Maintain and use tracking tools and systems for schedules, deliverables, metrics, inventory, and related information.
Collect, analyze, and summarize participation data, feedback, and results for partner reporting, internal tracking, and evaluation.
Manage designated shared inboxes and respond to or appropriately route inquiries.
Maintain processes for scheduling, recording, reporting, learning platforms, and other operational requirements.
Document and improve processes that support efficient, consistent, high-quality execution across the team.
Train and cross-train with colleagues across Professional Development & Training offerings, sharing knowledge and best practices.
Support advisor education initiatives and other assigned offerings, including new or evolving offerings as business needs and the portfolio change.