Professional Development & Training Specialist

Virtuoso, Ltd.•Fort Worth, TX

3d•$60,000 - $70,000

About The Position

The Professional Development & Training Specialist supports the planning and execution of Virtuoso’s professional development and training offerings for member agencies, travel advisors, and preferred partners. The role is responsible for timely, accurate, high-quality delivery of assigned offerings and works closely with partners and internal stakeholders throughout planning, execution, and follow-up. Responsibilities may shift over time according to business priorities and changes to Virtuoso’s professional development and training portfolio. Specialists are expected to build knowledge across multiple offerings, cross-train with colleagues, and contribute to consistent, high-quality execution across the team. Infrequent travel may be required to support company events and training offerings, generally one to three trips per year; requirements may vary based on assigned responsibilities.

Requirements

Bachelor’s degree or equivalent experience in communications, business, learning and development, travel industry management, marketing, or a related field.
2–4 years of related work experience in learning and development, account management, customer service, events, travel, or a related field.
Ability to manage a consistent flow of assigned work and balance multiple timelines, deliverables, and priorities accurately and with attention to detail.
Strong cross-functional collaboration and communication skills.
Excellent written and verbal communication, presentation, facilitation, and customer service skills.
Strong organizational skills and attention to detail.
Ability to problem-solve and make decisions in a deadline-driven, evolving environment.
Ability to collect, organize, analyze, and summarize information and feedback.
Proficiency with Microsoft Office applications, especially PowerPoint.
Experience with Zoom or similar virtual meeting and webinar platforms, including supporting and facilitating live virtual experiences.
Ability to learn and effectively use virtual learning, tracking, reporting, and other technology platforms.
Ability to work effectively across time zones, with schedule flexibility as needed to support live learning experiences and business needs.
Dependable, proactive self-starter who can grasp new concepts quickly.
Forward-thinking, curious, and creative.
Strong ability to work independently and collaboratively.

Responsibilities

Manage the execution, accuracy, and integrity of assigned professional development and training offerings.
Coordinate timelines, deliverables, communications, and operational details for assigned offerings.
Liaise with preferred partners on timelines, deliverables, content, presentation preparation, and other requirements.
Advise partners on curriculum planning, content, presentation format, and best practices for effective learning experiences.
Host and facilitate live and virtual learning experiences and troubleshoot issues as needed.
Conduct content reviews, practice sessions, and rehearsals to support presenter preparedness and quality delivery.
Collaborate with internal stakeholders on communications, registration, technology, logistics, and other execution requirements.
Maintain and use tracking tools and systems to track schedules, deliverables, metrics, inventory, and other information.
Collect, analyze, and summarize participation data, feedback, and results for partner reporting, internal tracking, and evaluation.
Manage designated shared inboxes and respond to or route inquiries appropriately.
Maintain processes related to scheduling, recording, reporting, learning platforms, and other operational requirements.
Document and improve processes that support efficient, consistent, high-quality execution across the team.
Train and cross-train with colleagues across offerings, sharing knowledge and best practices to support consistent execution, team flexibility, and continuity.
Support advisor education initiatives and other assigned offerings, including new or evolving offerings as business needs and the portfolio change.