Professional Ⅲ, CS Technical Support

Samsung • Plano, TX

2d

About The Position

The job posting identifies Samsung Electronics America, Inc. (SEA) as the U.S. Sales and Marketing subsidiary of Samsung Electronics Co., Ltd. It describes SEA as a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems, with more than $100 billion invested and more than 20,000 people employed nationwide. The role is stated to be ineligible for immigration sponsorship.

The posting’s role overview describes a Senior Manager, GTM Cycle Planning and Governance position responsible for the operational cadence supporting cross-functional alignment and go-to-market execution. The position owns the end-to-end program management framework, including quarterly business reviews, planning cycles, and executive governance gates. It coordinates strategy, marketing, retail, finance, and account teams, helps ensure stakeholders receive timely information, and surfaces and resolves risks and dependencies before they affect execution. The role reports directly to the Executive Director of Strategic Product Operations & Governance and works closely with cross-functional teams and account team leadership.

Note: The supplied posting’s stated title, “Professional Ⅲ, CS Technical Support,” does not match the Senior Manager role described in its overview and qualifications.

Requirements

• Bachelor's degree in Business, Operations, or a related field.
• At least 8 years of experience in program management, business operations, or GTM planning.
• Proven track record managing complex, cross-functional initiatives, including quarterly business review processes, in a fast-paced environment.
• Strong proficiency with project management tools such as Microsoft Project, Smartsheet, or Asana.
• Advanced skills in Microsoft Office Suite, including PowerPoint and Excel.
• Exceptional organizational skills and ability to manage multiple workstreams simultaneously.
• Strong communication and facilitation skills, including experience presenting to and preparing materials for senior leadership.
• Analytical skills, strategic thinking, relationship-building, project-management skills, and organizational influence across a matrixed environment.

Nice To Haves

• Experience in consumer electronics, telecom, or retail industries.
• PMP or equivalent project management certification.
• Familiarity with GTM planning processes, including channel strategy, retail execution, and carrier/account management.
• Experience working in a matrixed organization with cross-functional stakeholders.
• Demonstrated ability to connect quarterly performance insights to strategic planning cycles.

Responsibilities

• Lead and manage the operational cadence that drives cross-functional alignment and go-to-market execution.
• Own the end-to-end program management framework, including quarterly business reviews, planning cycles, and executive governance gates.
• Coordinate strategy, marketing, retail, finance, and account teams to keep stakeholders aligned and moving in the same direction.
• Ensure stakeholders have the right information at the right time.
• Surface risks and dependencies early and resolve them before they affect execution.
• Prepare materials for senior leadership and present to senior leadership.
• Manage multiple workstreams simultaneously.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance after 12 months
• Paid Time Off
• Student Loan Program after 12 months
• Wellness Incentives
• MBO bonus compensation for regular full-time employees, based on company, division, and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior