Professional Ⅲ, CS Technical Support

Samsung Electronics•Plano, TX

About The Position

The supplied posting contains a title that does not match the role described in its body. The body describes a Senior Manager, GTM Cycle Planning and Governance position at Samsung Electronics America, Inc. This role leads and manages the operational cadence for cross-functional alignment and go-to-market execution across the organization. It owns the end-to-end program management framework, including quarterly business reviews, planning cycles, and executive governance gates, and reports directly to the Executive Director of Strategic Product Operations & Governance. The role works closely with cross-functional teams and account team leadership. The position supports coordination among strategy, marketing, retail, finance, and account teams. It helps ensure stakeholders receive timely information and that risks and dependencies are surfaced and resolved before they affect execution. The posting says the role is not eligible for immigration sponsorship. It also describes Samsung Electronics America and its business, and includes information about the company’s culture, equal employment opportunity, and reasonable accommodations.

Requirements

Bachelor's degree in Business, Operations, or a related field.
At least 8 years of experience in program management, business operations, or go-to-market planning.
Proven track record managing complex cross-functional initiatives, including quarterly business review processes, in a fast-paced environment.
Strong proficiency with project management tools, such as Microsoft Project, Smartsheet, or Asana.
Advanced skills in Microsoft Office Suite, including PowerPoint and Excel.
Exceptional organizational skills and ability to manage multiple workstreams simultaneously.
Strong communication and facilitation skills, including experience presenting to and preparing materials for senior leadership.
Analytical skills, strategic thinking, relationship building, project management, and organizational influence across a matrixed environment.

Nice To Haves

Experience in consumer electronics, telecom, or retail industries.
PMP or equivalent project management certification.
Familiarity with go-to-market planning processes, including channel strategy, retail execution, and carrier/account management.
Experience working in a matrixed organization with cross-functional stakeholders.
Demonstrated ability to connect quarterly performance insights to strategic planning cycles.

Responsibilities

Lead and manage the operational cadence that drives cross-functional alignment and go-to-market execution.
Own the end-to-end program management framework, including quarterly business reviews, planning cycles, and executive governance gates.
Coordinate the timely flow of information among stakeholders across strategy, marketing, retail, finance, and account teams.
Surface risks and dependencies early and support their resolution before they affect execution.
Work closely with cross-functional teams and account team leadership.
Prepare materials for and present to senior leadership.