d) Abiomed EMEA

Johnson & Johnson

8d•Remote

About The Position

We are looking for an Operations Lead to build, lead and develop a high-performing operations department that can efficiently support a growing portfolio of Healthcare Solutions and Professional Education events across EMEA. The role will strengthen team capabilities and ways of working needed to scale event activity while maintaining reliable, high-quality service. The Operations Lead will streamline and standardise end-to-end processes, allocate resources effectively, and create a scalable operating model that can absorb increasing event volumes and respond to urgent or last-minute business needs. The role will balance speed and flexibility with strict compliance, governance and budget requirements.

Requirements

Significant experience leading event operations, professional education operations or a comparable service-delivery function in a complex, regulated environment.
Proven ability to lead and develop teams, allocate resources effectively and increase organisational capacity.
Demonstrated success in streamlining and standardising processes to support growth, improve service levels and deliver measurable efficiency gains.
Strong judgement and composure when managing competing priorities, urgent issues and last-minute requests across multiple countries and stakeholders.
Strong understanding of compliance, governance, documentation and audit-ready execution, with the ability to embed requirements into practical operational processes.
Experience managing budgets, supplier performance and delivery trade-offs within defined financial constraints.
Strong cross-functional leadership and communication skills, with the ability to influence business leaders and partner effectively with Finance, Procurement, Legal, Compliance and other functions.
Experience using event-management and workflow platforms to improve scalability, visibility and data quality; CVENT, COLADA or Veeva Vault experience would be an advantage.
A pragmatic, hands-on and continuous-improvement mindset, with the ability to move between strategic department building and rapid operational problem-solving.
Fluency in English is required; German skills are beneficial

Nice To Haves

CVENT, COLADA or Veeva Vault experience would be an advantage.

Responsibilities

Build, lead, coach and develop a high-performing operations department supporting Healthcare Solutions and Professional Education events across EMEA.
Set priorities, allocate workload and flex team capacity to deliver planned activities while responding effectively to urgent and last-minute requests.
Streamline and standardise end-to-end event operations through clear processes, service standards, templates, workflows, escalation pathways and decision rights.
Establish scalable planning, intake and prioritisation processes that provide visibility of demand, capacity, timelines, risks and delivery status.
Ensure events and related operational activities are delivered consistently, efficiently and in accordance with internal compliance, governance, documentation and audit-readiness requirements.
Own budget oversight for the department, monitor event-related spend and supplier invoices, and make resource and delivery decisions within agreed financial limits.
Act as the senior escalation point for operational issues, resolving time-critical challenges with practical solutions while protecting compliance, quality and budget.
Define and monitor service levels, operational KPIs and dashboards to measure efficiency, workload, quality, compliance and scalability.
Lead continuous improvement initiatives, identify bottlenecks and remove unnecessary complexity to increase speed, consistency and team capacity.
Drive effective adoption of operational systems, including CVENT, and Veeva Vault, to enable standardised workflows, reliable data and efficient execution.
Manage and develop strategic supplier relationships, ensuring service quality, responsiveness, value for money and adherence to agreed processes.
Partner closely with Professional Education Managers, Healthcare Solutions leadership, Finance, Procurement, Legal, Compliance, Marketing, Regulatory and external providers to align plans and resolve delivery constraints.
Provide leadership with clear operational updates, capacity forecasts, budget visibility, risk assessments and recommendations for scaling the function.

Benefits

an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions.
vacation days
parental leave for a minimum of 12 weeks
bereavement leave
caregiver leave
volunteer leave
well-being reimbursement
programs for financial, physical and mental health.
service anniversary and recognition awards
insurance plans