Products & Services Coordinator I

Duke Energy Corporation•Florida - Virtual Employee, FL

1d•Remote

About The Position

Build an exciting, rewarding career with Duke Energy, a company focused on making a difference for millions of people every day. This virtual position, located in the Florida areas of Lake Mary, Northpoint, and St Petersburg, is responsible for effectively handling customer requests for energy efficiency offerings, and other products and services. This is achieved by efficiently handling inbound calls and making outbound calls as determined by key performance indicators (KPI). Successful vetting of each call is essential to providing energy efficient solutions to customers that balance their needs with the organization’s goals and objectives.

Requirements

High School/GED degree
2 years related work experience

Nice To Haves

2 years related work experience
Experience using Customer Information Systems
Sales experience
Bilingual (English and Spanish)
Knowledge of Duke Energy’s Energy Efficiency Programs and Products and Service Offerings.
Working knowledge of Duke Energy's Customer Information System.
MS Office experience
Good communication skills

Responsibilities

Handle incoming and outgoing calls
Complete Phone Assisted Audits and mailing reports
Schedule appointments for Advisors for Home Energy Checks
Offer other products and services (sales)
Drive efficiency, cost effectiveness and productivity of field representatives by using technical expertise to pre-qualify customers for eligibility of Residential Energy Checks
Respond to assigned escalated customer service complaints in collaboration with Consumer Affairs
Provide storm recovery support by fulfilling assigned Logistics role