Production Training Support Specialist
Govcio LLC•UNAVAILABLE, UNAVAILABLE
•Remote
About The Position
GovCIO is hiring a Production Training Support Specialist to communicate training materials and resolve system issues for customers using the Department of Veterans Affairs Veteran Readiness and Employment (VR&E) Readiness and Employment System (RES). This is a fully remote position in the United States. The specialist will serve as a subject matter expert on the RES system, building functional knowledge of the processes it supports. The role requires knowledge of training delivery systems, skill in conducting interactive virtual technical training, strong organization and attention to detail, and the ability to collaborate with clients and team members at all levels.
Requirements
- Bachelor’s degree in communications, or commensurate experience with training and support systems.
- Five to eight years of experience, or commensurate experience.
- Ability to convey complex technical concepts in simple, easy-to-understand language.
- Strong relationship-building skills.
- Strong organizational skills and efficient time and priority management.
- Excellent verbal and written communication skills and exceptional attention to detail.
- Self-directed and proactive, anticipating learner questions and customer needs.
- Knowledge and proficiency in adult learning.
- Ability to handle confidential and sensitive information with appropriate discretion.
- Ability to obtain and maintain a Suitability/Public Trust clearance.
Nice To Haves
- Software expertise in Office 365, including Teams and SharePoint.
- At least one year of experience in the software industry using Agile methods.
Responsibilities
- Communicate complex ideas in clear, accessible terms to technical and non-technical learners.
- Maintain subject matter expertise on the system platform and its changes.
- Provide customer service and resolve questions and requests from clients and internal team members.
- Participate in system enhancement meetings and serve as a subject matter expert on system updates as needed.
- Analyze data discrepancies, identify root causes, and report findings to management for resolution.
- Research and resolve customer requests related to RES.
- Provide production support for RES, ensuring accurate interpretation and application of program guidelines.
- Create training materials based on customer support needs and requests.
