Production Technician Supervisor - 2nd Shift

GXO Logistics•Fairburn, GA

About The Position

The Production Technician Supervisor supervises personnel, researches data, provides recommendations, and works directly with customers to provide support and resolve issues. The role coordinates with customers, warehouse sites, service providers, Inventory Control, and Transportation to monitor order processes, address service failures, and improve service performance. The position requires travel of up to 75% domestically by road, rail, and air, subject to company travel and expense requirements. A REAL ID-compliant driver's license or passport and familiarity with TSA security procedures are required for travel.

Requirements

At least 2 years of relevant work experience.
Experience with Microsoft Office and Windows applications.
Ability to create complex formulas in Excel.
Ability to travel up to 75%.
Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
Familiarity with and ability to comply with TSA security procedures.
Ability to travel domestically by road, rail, and air as required, pursuant to company travel and expense requirements.

Nice To Haves

Associate degree in Transportation or Business.
2 years of experience in customer service, distribution, or logistics in a manufacturing environment.
2 years of experience in transportation and operations.
Availability to work extended hours as needed, including early mornings, evenings, and weekends.
Capacity to quickly learn and achieve proficiency in new software applications.
Excellent verbal and written communication skills, including the ability to present clean, organized, and thorough information and data appropriate for the intended audience.
Effective organizational and leadership skills, with the ability to adapt interpersonal styles and communication methods to new work structures, processes, or cultures.
Ability to perform complex analyses of data, processes, policies, procedures, and/or systems and produce unambiguous, comprehensive, and accurate interpretations.

Responsibilities

Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions.
Audit daily order processes and ensure all orders are sent to each site.
Monitor and report errors for performance tracking.
Work with Inventory Control, Transportation, and warehouse sites to resolve service issues.
Oversee service provider performance and engage providers in service improvement.
Communicate order changes to warehouses and coordinate shipment schedules.
Maintain department ISO compliance documents.
Train all department personnel, including the department Director and Manager, to required standards.