Production Systems Specialist
About The Position
Konica Minolta is recruiting for an existing vacancy for a Production Systems Specialist. The role provides on-site maintenance, diagnostics, repairs, and customer-call assistance for Konica Minolta production, color production, MFP, and printer products, as well as non-Konica Minolta printers. It also includes equipment installations and de-installations, print and scan network troubleshooting on Windows and Mac OS, driver loading, file cloning, address-book transfers, and firmware upgrades. The specialist travels locally each day to customer sites, manages territory workload, and maintains strong customer communication and satisfaction. Occasional travel outside the local area is required for training. The role includes completing product training and servicing assigned products effectively, following call-handling procedures and productivity metrics, progressing in technical capability and troubleshooting, maintaining territory truck inventory, and training customers in basic printing, scanning, and copying. The specialist also communicates customer and field issues to management, submits timesheets and expense reports accurately and on time, supports sales as needed, and may help create equipment deployment guides. The position requires use of a personal car, which is eligible for a vehicle maintenance compensation program. Candidates must have reliable transportation and a valid driver's license, and be able to lift up to 50 pounds. Applicants must pass background, security, and drug testing.
Requirements
- Electrical and mechanical aptitude.
- Familiarity with printing from common business applications and graphics programs.
- Knowledge of Microsoft OS peer-to-peer environments and the client side of Mac OS server environments.
- Excellent time-management skills and the ability to prioritize activities and schedules effectively.
- Professional appearance and demeanor.
- Excellent verbal and written communication skills.
- Ability to work well with others as part of a team.
- Understanding of territory parts budgets and inventory control.
- Basic knowledge of Word and Excel.
- High school diploma or GED.
- 2–3 years of experience related to technical work or repair of business equipment.
- N+ certification or equivalent.
- Pass background, security, and drug testing.
- Use of a personal car; reliable transportation and a valid driver's license.
- Ability to lift up to 50 pounds.
Nice To Haves
- Technical school training preferred.
- Additional IT certifications or training are a plus.
- For internal applicants: Konica Minolta certifications in Outward Associate, Outward Professional, Outward Expert - Color, and Outward Expert - Production Print.
- For internal applicants: Production Print Foundations Virtual Classroom, and Fiery and/or Creo working knowledge and certification.
Responsibilities
- Perform on-site maintenance, diagnostics, repairs, and customer-call assistance for assigned Konica Minolta production, color production, MFP, and printer products, as well as non-Konica Minolta printers.
- Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
- Travel locally each day to customer sites while managing territory workload and maintaining customer communication and satisfaction.
- Travel outside the local area occasionally for training.
- Communicate customer or field issues to management.
- Complete training classes and service assigned products effectively, requesting assistance when necessary to meet customer demands.
- Follow call-handling procedures and meet required productivity measures under the internal core metrics program.
- Demonstrate measurable progress in technical abilities, troubleshooting techniques, and productivity.
- Use company-issued technology and assets, including laptops and cell phones, to access service literature, part books, manuals, and bulletins, and develop familiarity with their contents.
- Maintain accurate ASL truck inventory for the designated territory.
- Train customers on basic printing, scanning, and copying functions.
- Complete weekly timesheets and expense reports accurately and on time.
- Provide sales support as required, including advising sales staff about problem accounts and service leads.
- Assist in creating equipment deployment guides.
Benefits
- Vehicle maintenance compensation program eligibility for use of a personal car.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
