Production Support Clerical I

PPLSI • Ada, MN

1d

About The Position

Under direct supervision, the Business Solutions Production Support Clerical I enters high volumes of often sensitive or confidential data efficiently. The role performs moderately complex data-entry duties, applies basic accounting principles, and supports Member Services by taking internal calls. It focuses on assigned tasks and work duties that contribute to organizational success. The position requires effective communication and collaboration with internal and external contacts, meeting deadlines, and maintaining organization, time management, and autonomy while working on projects and duties.

The position is performed in a professional office environment. Duties may involve extended computer or other sedentary work, and require discretion and impartiality. Regular, predictable attendance and punctuality are expected, with availability for critical business days, including some evenings and weekends as necessary to ensure business is processed. Travel is not required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school degree equivalent.
• 0–1+ years of prior customer service experience.
• Basic knowledge of Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Excellent listening, negotiation, and presentation abilities.
• Ability to handle multiple deadlines with a detail-oriented and analytical approach to daily duties and relationship building, while maintaining a high degree of confidentiality.
• Ability to work independently while maintaining attention to detail, organization, accuracy, and urgency.
• Ability to work as part of a team or individually, with a positive professional attitude.
• Critical-thinking and problem-solving skills.
• Proactive, service-oriented approach and ability to thrive in a results-driven environment.
• Ability to work under pressure and adapt quickly to change.

Nice To Haves

• Some college.

Responsibilities

• Accurately process and enter member payments.
• Support Member Services as needed through incoming calls and email.
• Process new member applications.
• Process membership reinstatements, cancellations, and changes.
• Process membership upgrades and downgrades.
• Meet daily and monthly production productivity expectations.
• Work all incoming business while meeting production timelines.
• Complete other duties as assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED