Production Support Associate

Deutsche Bank • Arlington, TX

25d • $102,086 - $129,500

About The Position

DB USA Core Corporation seeks a Production Support Associate in Arlington, Virginia, to provide L2 support for Security Operations Centers applications. The role supports application production operations and service delivery, including incident and service request workflows, problem management, change management, system health checks, upgrades, patching, and disaster recovery testing. It emphasizes platform stability, service reliability, regulatory continuity requirements, and compliance with ITIL control frameworks and audit documentation requirements.

The position requires a bachelor’s degree in Computer Engineering or a related field, or equivalent, and two years of relevant experience. The salary range is $102,086.00–$129,500.00 per year. The position is eligible for Deutsche Bank’s Employee Referral Incentive Program.

Requirements

• Bachelor’s degree in Computer Engineering or a related field, or equivalent.
• Two years of experience troubleshooting and debugging across Linux, Solaris, and AIX environments.
• Experience analyzing system logs through Splunk dashboards to identify incidents.
• Experience monitoring process states using ITRS Geneos.
• Experience using alerting dashboards and inter-service dependency insights for runbook-driven mitigations.
• Experience with production incident and service request workflows, including triage, root cause isolation, stakeholder communication, and closure.
• Experience performing root cause analysis and implementing corrective and preventive actions.
• Experience supporting critical-severity production incidents and coordinating cross-functional incident bridges.
• Experience reviewing and initiating change records, analyzing impacts and conflicts, validating implementation and rollback procedures, and verifying deployments.
• Experience with post-deployment system health checks, server upgrades, and application patching.
• Experience supporting disaster recovery testing and validating failover and failback procedures.
• Experience maintaining lifecycle records, audit evidence, and documentation in accordance with ITIL control frameworks.

Responsibilities

• Provide L2 support for Security Operations Centers applications.
• Troubleshoot and debug issues across Linux, Solaris, and AIX environments; analyze system logs using Splunk dashboards and monitor process states using ITRS Geneos.
• Use alerting dashboards and inter-service dependency insights to perform runbook-driven mitigations and maintain platform stability.
• Execute end-to-end production incident and application service delivery request workflows, including alert ingestion, event correlation, triage, root cause isolation, stakeholder communication, and controlled closure.
• Perform root cause analysis by reviewing Unix/Linux server error and audit logs, and implement corrective and preventive actions to prevent recurrence and improve service reliability.
• Support critical-severity production incidents through rapid impact assessment, cross-functional bridge coordination, and real-time status reporting.
• Review and initiate change records; conduct impact and conflict analysis; validate implementation and rollback procedures; and perform post-change deployment verification.
• Conduct system health checks after production deployments in accordance with change management controls.
• Plan and execute server upgrades and application patching to improve security and reliability.
• Support disaster recovery testing by validating failover and failback procedures, capturing audit evidence, remediating identified gaps, and supporting repeatable recovery processes.
• Execute incident, service request, change, and problem records through lifecycle closure, ensuring audit traceability, evidentiary documentation, and adherence to ITIL control frameworks.
• Review application and platform changes for required artifacts, including implementation plans, rollback procedures, impact assessments, and validation steps, and ensure risks are identified and mitigated before execution.

Benefits

• Deutsche Bank provides access to physical, emotional, and financial wellness benefits intended to support colleagues’ well-being and work-life balance.
• Employee Referral Incentive Program eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level