Production Support Engineer-Associate
About The Position
Dexian Government Solutions is recruiting a Production Support Engineer-Associate to remotely support its EPA ICIS contract. The role provides hands-on technical support for enterprise applications by monitoring production processes, troubleshooting application issues, investigating system errors, and assisting with defect resolution and software deployments. The position works with developers, systems engineers, and quality assurance personnel to maintain application stability, resolve production issues, and ensure continuity of ICIS operations. The selected candidate should have foundational experience with Java, SQL, Linux, and enterprise application support, and be willing to develop additional technical skills under senior engineering guidance. The role requires a Public Trust to start, customer approval, suitability to hold a Public Trust, and successful completion of a preemployment background screening.
Requirements
- 1–3 years of experience in application development, application support, or production support.
- Foundational knowledge of Java or another object-oriented programming language.
- Working knowledge of SQL and relational databases.
- Experience troubleshooting application errors and reviewing logs.
- Familiarity with Linux environments and basic command-line operations.
- Understanding of software development, testing, and deployment processes.
- Strong analytical, troubleshooting, and communication skills.
- A Public Trust is required to start.
- Customer approval, suitability to hold a Public Trust, and successful completion of a preemployment background screening are required.
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related discipline, or equivalent relevant experience.
Nice To Haves
- Experience supporting Java/J2EE enterprise applications.
- Familiarity with Oracle databases, PL/SQL, and WebLogic.
- Experience with batch processing, scheduled jobs, or electronic data exchanges.
- Familiarity with Jira, Confluence, or comparable issue-tracking tools.
- Experience with AWS or enterprise Linux environments.
- Familiarity with SAP Business Objects.
- Experience supporting federal government applications.
Responsibilities
- Monitor and support ICIS production applications, scheduled processes, and system interfaces to identify and resolve operational issues.
- Investigate application errors, failed batch processes, data discrepancies, and production incidents.
- Assist with troubleshooting Java-based applications, Oracle databases, SQL queries, and WebLogic environments.
- Support production deployments, application upgrades, defect corrections, and post-release validation.
- Analyze application logs, identify recurring issues, and escalate complex problems to senior developers and systems engineers.
- Execute approved scripts, SQL queries, and routine data corrections under appropriate technical oversight.
- Document incidents, troubleshooting activities, resolutions, and operational procedures using Jira, Confluence, and other approved tools.
- Collaborate with developers, QA personnel, and infrastructure teams to maintain application stability and support timely issue resolution.
Benefits
- Open Paid Time Off
- 11 Federal Paid Holidays
- 5 Paid Sick Days
- Company-paid Life/AD&D insurance
- Company-paid Short Term and Long-Term Disability
- Health Insurance with Company Contribution
- 401k Plan with Company Match
- Employee Recognition Program
- Opportunity for Employee Referral Bonus
- Opportunity for annual Performance Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
