2nd Shift Production Supervisor

CTDI•Woolwich Township, NJ

About The Position

CTDI is an engineering, repair, and logistics company serving major wireless telecommunications, high-speed internet, and cable providers. The Production Supervisor coordinates and assigns production workers’ activities, ensures production targets and quality standards are met, and helps drive P&L results. The supervisor oversees production operations in an assigned area or shift. This is a second-shift role, scheduled Monday through Friday from 3:00 p.m. to 11:30 p.m. The pay rate is $21.97 per hour, plus a 20% shift and supervisor differential. Duties include coordinating workflow and staffing, monitoring performance and quality, addressing escalated issues, supporting employees, and ensuring compliance with safety requirements.

Requirements

At least 1 year of leadership experience.
Problem-solving and decision-making skills, with a strategic approach focused on results and continuous improvement.
Detail-oriented and organized, with the ability to prioritize and manage multiple projects.
Strong leadership, interpersonal, verbal communication, and written communication skills.
Ability to engage with customers professionally.
Strong computer skills, including proficiency in Microsoft Office.
Must be authorized to work in the United States.
Must be at least 18 years of age.

Nice To Haves

Leadership experience in a materials or distribution environment.
Experience in high-volume distribution, manufacturing, technical service such as testing and repair, or forward logistics operations.
Experience supervising temporary staff.
Experience with UKG and Kronos.
General knowledge of OSHA standards.
Associate degree or equivalent work experience.

Responsibilities

Supervise workers operating production machinery, assembling items, performing quality control, or packaging goods for shipment.
Schedule and assign tasks, troubleshoot issues, and implement improvements to increase efficiency and productivity.
Meet or surpass daily KPIs and provide accurate reporting that consistently exceeds customer expectations.
Share clear, concise information during shift transition meetings so the next shift is prepared.
Provide first-level support for escalated issues during the work shift.
Monitor departmental performance metrics to maintain consistent production quality.
Communicate with management and customers to ensure SLAs are met and issues are resolved promptly.
Address and resolve employee concerns as part of employee relations initiatives.
Assist with P&L forecasting and analysis, labor planning, and scheduling.
Prepare and administer daily performance feedback and required reporting.
Coordinate departmental workflow and ensure adequate inventory and staffing.
Train, motivate, and support employees regarding company and departmental procedures, development opportunities, and processes.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties assigned based on the business supported by the warehouse.