About The Position

The Production Supervisor coordinates and assigns production workers’ activities, ensures production targets and quality standards are met, and contributes to P&L results. The role supervises production operations in assigned areas or shifts. The weekend shift runs 12:00 PM–8:30 PM on Friday, Saturday, and Sunday, or Saturday, Sunday, and Monday. A week of training is provided on day shift. Pay is $21.44 per hour plus a 20% shift differential, for a stated rate of $25.72 per hour. CTDI is an engineering, repair, and logistics company serving wireless telecommunications, high-speed internet, and cable providers. It reports more than 11,000 U.S. employees across over 60 U.S. operations and more than 20,000 employees worldwide.

Requirements

  • At least 1 year of leadership experience; materials or distribution environment experience is preferred.
  • Problem-solving and decision-making capabilities, with a strategic approach focused on results and continuous improvement.
  • Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects.
  • Strong leadership and interpersonal abilities, including effective verbal and written communication.
  • Ability to engage professionally with customers.
  • Strong computer skills, including proficiency in Microsoft Office.
  • Must be 18 years of age.
  • United States work authorization is required.

Nice To Haves

  • Associate degree or equivalent work experience.
  • Previous experience in high-volume distribution, manufacturing, technical service such as testing and repair, or forward logistics operations.
  • Experience supervising temporary staff.
  • Experience with UKG and Kronos.
  • General knowledge of OSHA standards.
  • Materials or distribution environment leadership experience.

Responsibilities

  • Supervise workers who operate production machinery, assemble items, perform quality control, or package goods for shipment.
  • Schedule and assign tasks, troubleshoot issues, and implement improvements to increase efficiency and productivity.
  • Meet or exceed daily KPIs and provide accurate reporting that meets customer expectations.
  • Communicate information during shift transition meetings so the next shift is prepared.
  • Provide first-level support for escalated issues during the work shift.
  • Monitor departmental performance metrics to maintain production quality.
  • Communicate with management and customers to meet SLAs and resolve issues promptly.
  • Address and resolve employee concerns as part of employee relations initiatives.
  • Assist with P&L forecasting and analysis, labor planning, and scheduling.
  • Prepare and administer daily performance feedback and reporting.
  • Coordinate departmental workflow and ensure inventory and staffing levels are sufficient to meet demand.
  • Train, motivate, and support employees on company and departmental procedures, development opportunities, and processes.
  • Ensure compliance with health and safety regulations, company policies, and industry standards.
  • Perform other duties assigned based on the business supported by the warehouse.

Benefits

  • Weekly pay every Thursday.
  • Monthly incentive bonus.
  • Positive, team-oriented, inclusive workplace.
  • Health, dental, vision, and prescription coverage.
  • Paid holidays, vacation, and sick/personal time.
  • 401(k).
  • Life insurance.
  • Disability insurance.
  • Employee assistance program.
  • Flexible spending account.
  • Tuition reimbursement.
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