3rd Shift, Production Supervisor

CTDI Careers•Flower Mound, TX

2d•Onsite

About The Position

The Production Supervisor coordinates and assigns the activities of production workers to meet production targets, maintain quality standards, and drive P&L results. The role supervises production operations in an assigned area or shift. The 3rd shift schedule is Sunday 9:00 PM–6:00 AM and Monday–Thursday 11:30 PM–6:00 AM. The pay rate is $18.13 per hour plus a 20% shift differential, for a stated total of $21.75 per hour. CTDI is an engineering, repair, and logistics company serving wireless telecommunications, high-speed internet, and cable providers. It has more than 11,000 U.S. employees across over 60 U.S. operations and more than 20,000 employees worldwide. The supervisor oversees production workers and workflow, supports employees, tracks performance, and helps ensure customer service levels, safety, and operational objectives are met. This position works in a warehouse environment.

Requirements

At least 1 year of leadership experience.
Problem-solving and decision-making skills, with a strategic, results-focused approach and an emphasis on continuous improvement.
Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects.
Strong leadership and interpersonal abilities, including effective verbal and written communication.
Ability to engage with customers professionally.
Strong computer skills, including proficiency in Microsoft Office.
Associate degree preferred or equivalent work experience.
Must be at least 18 years of age.
United States work authorization is required; the position does not qualify for visa sponsorship.

Nice To Haves

Leadership experience in a materials or distribution environment.
Experience in high-volume distribution, manufacturing, technical service such as testing and repair, or forward logistics operations.
Experience supervising temporary staff.
Experience with UKG and Kronos.
General knowledge of OSHA standards.
Associate degree.

Responsibilities

Supervise workers operating production machinery, assembling items, performing quality control, or packaging goods for shipment.
Schedule and assign tasks, troubleshoot issues, and implement improvements to increase efficiency and productivity.
Meet or exceed daily KPIs and provide accurate reporting that meets customer expectations.
Share clear information during shift-transition meetings so the next shift is prepared.
Provide first-level support for escalated issues during the shift.
Monitor departmental performance metrics to maintain production quality.
Communicate with management and customers to help meet SLAs and promptly resolve issues.
Address and resolve employee concerns as part of employee relations initiatives.
Assist with P&L forecasting and analysis, labor planning, and scheduling.
Prepare and administer daily performance feedback and reporting.
Coordinate workflow and ensure the department has sufficient inventory and appropriate staffing.
Train, motivate, and support employees on company and departmental procedures, development opportunities, and processes.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties assigned based on the business supported by the warehouse.